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Delivery & Collection
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Delivery Methods
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Delivery FAQs
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Delivery Methods
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Placing Orders
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Returns & Refunds
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Returns
ReturnsI need to return my order or item bought in store
To return your item(s) bought in store for a credit note or where possible make an exchange, visit any FRASERS store within 28 days of purchase.
If your item is faulty, we will provide a full refund. Please provide a valid proof of purchase.
Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.
Please note: Items bought in store can only be returned to stores. You will not be able to return store products via post.
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Refunds
Refunds
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Brand Partner Returns
Brand Partner Returns
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Returns
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Store Information
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Store Information
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My Account
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Getting Started
Getting Started
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Getting Started
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Privacy and Cookies Policy
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Frasers Plus
Frasers Plus
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Studio Pay
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Frasers Plus