Returns
- I need to return an item bought online You have 28 daysto return your item You pay from £4.99 per return Once returned, allow14 days to be refunded ...
- Return an item bought online, shipped from a Brand Partner You have 28 daysto return your item You will need to pay for the returns postage Once returned, allow14 days t...
- I need to return my order or item bought in store To return your item(s) bought in store for a credit note or where possible make an exchange, visit any FRASERS store ...
- Can I cancel or make changes to my order? I need to cancel my orderWe start processing orders straight away, so we may not be able to stop your order before it...
- Can I return an online order to store? No.Stores are only able to accept and process returns for items that were bought from stores.For returning items orde...
- Can I return more than one order in the same parcel? Please return each order separately and include any packaging that forms part of the goods with your valid proof of p...
Refunds
- How will I receive a refund? For orders placed online - We try and process all returns as quickly as possible for you to get your refund. You shou...
- When will I receive a refund? We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our ...
- I can't see a refund on my bank statement Please allow 7 days for the refund to appear in your bank account.
- Why do I receive a credit note when returning Store orders? We have different terms and policies for shopping in store compared to shopping online.Unwanted items can be returned...