Delivery FAQ's
- Essential Maintenance - from 27th July We're currently making some important system changes. For the next few days you may notice some disruption and some o...
- Why is my order late? We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases,...
- Where is my order? 1 - Check your estimated delivery dateYou’ll see your estimated delivery date on the emails we send to you. This date...
- Tracking delivery You’ll be able to track the journey of your parcel using your parcel tracking link. If you’re looking for this link, ...
- Click and Collect Exceptions Click and Collect is available for most orders but not for all, and this can be for a number of reasons;the item orde...
- Can I track my delivery overseas? We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you s...
- Order Confirmation Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and deliv...
- Customs charges and import duties If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These cha...
- Why has my order or item been returned to sender? Our delivery partners will attempt to deliver your order three times. Sometimes there might be problems finding or ac...
- What will happen if I am not in when the parcel is delivered? For most deliveries the carrier will give you advanced notice by sending you email or text messages, keeping you upda...
- Click and Collect Voucher As a thank you for using our Click & Collect delivery service, and if your order value is £200 or more (excluding del...
- My parcel shows as delivered, but I've not received it Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a ...