How can we help you?

We are currently seeing a high volume of customer orders being placed, this is introducing a slight delay with the order appearing on our systems.

If you've placed an order; but wondering why you can't see it in your account yet (or haven't had your confirmation email) - please don't worry, It'll just take a bit longer for your order to appear. It could take a couple of hours. 

Please also note, our Customer Service team will also not be able to see/check your order in the first couple of hours due to the same delay.

If you have a login to the website; we'd recommend you allow a couple of hours and after then you will be able to see your orders in your order history.

1 - Check your estimated delivery date

You’ll see your estimated delivery date on the emails we send to you. This date is calculated based on what time you placed your order; and what delivery service you selected (eg. Next Day).

Please note, this is an estimated delivery date only. We make every effort to get your order to you in time for this date, but please keep in mind that it may take longer especially during busy periods.

2 – My order is shipped, but I haven’t had it yet

You’ll be able to track the journey of your parcel using your parcel tracking link. If you’re looking for this link, you’ll find this-

• order history in My Account by clicking Track Your Order.
• In your emails we send to you confirming your order is shipped.

Most of the delivery carriers we work with will keep you updated via email as your order progresses. If for whatever reason you’re not home; they will let you know they tried to deliver and what to do next.

You’ll be able to track the journey of your parcel using your parcel tracking link. If you’re looking for this link, you’ll find this:

• In your emails we send to you confirming your order is shipped.
• In your order history, in My Account by clicking Track Your Order

Most of the delivery carriers we work with will keep you updated via email as your order progresses. If for whatever reason you’re not home; they will let you know they tried to deliver and what to do next.

If you selected Click and Collect we'll let you know your order is ready for collection by sending you a 'Collection ready' email once your order has arrived at your chosen store.

Please note If you have entered the wrong email address whilst checking out, sadly we will not be able to email you about that order.

We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases, such as:

• During busy periods - when a sudden high volume of products needs to be shipped.
• Essential maintenance – on rare occasions, we may need to make important system changes which affects how we manage orders. There may be delays around this time.
• Bad weather – when it may be more difficult for products to be shipped around the country.

We will keep you informed by email on the progress of your order.

We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of your tracking reference.

Please use that tracking reference to keep tabs on the progress of your delivery.

Our international couriers deliver Monday to Friday.

Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option.

We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history.

If you aren't receiving emails from us, please check your junk folder and add us to your safe list.

Please note If you have entered the wrong email address whilst checking out, sadly we will not be able to send email to you about that order. We also will not be able to retrospectively update your email address. 

During cases where you need to change your email address (as a result of a typo or if you have changed email addresses) we recommend you create a new login with your new/correct email address.

If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.

We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.

Our delivery partners will attempt to deliver your order three times. 

Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.

Occasionally, an order gets damaged in transit and can't be delivered.

You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.

If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. 

Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. 

If you require the items, we would ask you to place a new order.

Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour.

Please check around the outside of your property, the parcel may have been left in a safe place. It's also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left.

We would also ask that you check with your neighbours as the driver may have left the parcel with them.

If you still need some help after checking the above, please contact Customer Service as we'll be happy to help you. 

Click and Collect is available for most orders but not for all, and this can be for a number of reasons;

• the item ordered is a pre-order item
• one of the selected items is not eligible
• the size or volume of the item is too large

Please select another delivery option for your order.  

As a thank you for using our Click & Collect delivery service, and if your order value is £200 or more (excluding delivery) you will receive a £10 voucher to spend in store when you collect your parcel from the store.

You'll be given your voucher by our store staff when you collect your parcel.

The Click & Collect voucher has an expiry date of 2 years and can only be used in store.

For most deliveries the carrier will give you advanced notice by sending you email or text messages, keeping you updated as your parcel makes it's way to you. This also includes sending you an estimated delivery timeslot in many cases so you can arrange for someone to be home.

When delivering any of our standard items, if you're not in the courier will usually attempt to leave the parcel with a neighbour or in a secure location and they'll let you know (by email or leaving a card through your post box). 

If there is nowhere safe to leave your parcel, they'll let you know they've attempted delivery & will try again, usually on the next day.

If your order is for heavy or large items (think large furniture or appliances) the courier will send you a message in advance to schedule the delivery.

If you selected an item from the outlet/clearance category but are not seeing the expected discount during checkout. 

Sadly, that item will not qualify for the promotion.

If you are using a promotional code that is currently on our website this can be added in your ‘bag’. All you need to do is enter the promo code in the field under the ‘total’ order amount and then select ‘Apply’. 

If your order meets the requirement for the code the discount will be applied to your order and will show in the ‘order summary’:

Any other codes need to be added in the payment section. 

Some of our offer codes require you to be logged in to your account online to receive the discount. Please make sure you've logged in using the email address which you received your offer.

Once you’ve selected your delivery option, you will be presented with all the payment options available for your order. Select ‘Apply Promo Code’ enter the code provided to you and then select ‘Apply'.

Please note:

Terms and conditions apply to all our promotions and sales. There may be brands or departments that are excluded from our promotions. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date.

If you selected an item from the Outlet/Clearance category but are not seeing the expected discount during checkout.  

Sadly, that item will not qualify for the promotion. 

We accept most well known payment methods:

• Alipay
• American Express (AMEX)
• Apple Pay
• Bancontact
• Gift Cards
• Giropay
• iDEAL
• Maestro
• Mastercard
• P24
• PayPal
• SOFORT
• VISA
• VISA Debit
• VISA Electron

The Payment Pages used on our site are secure - you can safely enter your card details to pay for your order.

There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will only see the options available to you in the checkout process. For example, pre-orders can't be paid with PayPal.

If you're using a gift card or eVoucher and the amount on the gift card doesn't cover the order cost, you can pay the remaining amount with another accepted method.

If you're using a gift card or eVoucher and you don't spend the whole amount, the remaining balance will be stored on that gift card or eVoucher.

You can't buy gift cards or eVouchers using gift cards or eVouchers as a payment option.

You can still pay using a gift card or eVoucher when using a promotional code.

Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.

Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us.

How do I activate my card?

You register your card on your card provider's site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password.

Who do I contact for further information?

If you require more information around the payment authentication process, please contact your card issuer directly.

If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information.

If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider.

We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.

Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.

If you are getting error messages when making a payment using a card, please check the following:

• The address registered on your card matches the billing address in My Account/on your order
• You are entering the card details correctly e.g the expiry date and security code from the back of your card
• Has your bank declined the payment, you will need to contact your card provider as they will have more information. 
• Try using a different card or payment method.

Once you've checked all of the above and you are still experiencing problems, please contact us and include as much detail as you can around the error:

• The error message you are seeing
• A description of the problem
• What payment method you are trying to use
• What the products are you’re trying to purchase
• What internet browser you are using or if you are using our app
• Any other details that could be useful

Please note: If you are experiencing problems whilst using PayPal or Frasers Plus to make a payment, you will need to contact them directly.

We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. The funds are then debited when we have processed your item(s) for delivery. Sometimes this shows up as two charges and will correct itself within 2-5 working days. 

In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

Yes, Gift cards and eVouchers can be used in UK branches of our stores as well as online, but only for the retailer where your gift card or eVoucher was purchased unless otherwise stated. Certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will see the options available to you during the checkout process.

You can use the full or part balance of your gift card. Any remaining value will be stored on the gift cards or eVouchers. You can also use your gift card or eVoucher as part payment, together with any other approved payment option.

Here are some further terms and conditions around our gift cards;

• Gift cards and eVouchers may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.
• Gift cards and eVouchers should be treated as cash: we will not accept liability for lost, stolen or damaged cards.
• Gift cards and eVouchers are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
• Gift cards and eVouchers cannot be used to buy further gift cards.
• Gift cards and eVouchers cannot be used by customers outside of the United Kingdom.

Yes, credit notes can be used in UK branches of our stores as well as online, but only for the retailer where your credit note was issued.

You can use the full or part balance of your credit note. Any remaining value will be stored on the credit note. You can also use your credit note as part payment, together with any other approved payment option.

Here are some further terms and conditions around our credit notes;

• Gift cards and eVouchers may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.
• Gift cards and eVouchers should be treated as cash: we will not accept liability for lost, stolen or damaged cards.
• Gift cards and eVouchers are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
• Gift cards and eVouchers cannot be used to buy further gift cards.
• Gift cards and eVouchers cannot be used by customers outside of the United Kingdom.

I need to cancel my order

Once you've placed your order, it immediately begins processing through the system so that we can get it to you as fast as possible.

Depending on the status of your order, we may be able to cancel it for you. Please contact Customer Service so we can check this further for you.

If your order has already been shipped or started going through our automated fulfilment process, we will not be able to cancel it for you. Please refer to our returns policy for details on how to return your order once received.

I need to change the address

We cannot change your delivery address once your order is placed. If you're concerned about being unavailable, some delivery partners may leave your parcel with a neighbour or in a safe location. Use the ‘Click to track order’ button in your ‘Order shipped’ email to check if these options are available.

If you can no longer access the address you chose, please contact Customer Service and we will ask our delivery partner to return your order back to us for a full refund. Please note, if this is possible, it can take up to 14 days. If you still want your order, you will need to place it again as we can only ship to the address entered at checkout.

I need to change my order

Once an order has been submitted, we cannot make any changes to it, this includes:

• Adding or removing items
• Changing colours or sizes
• Changing the delivery options
• Applying promotional discounts
• Changing the email address entered for this order

Love2Shop Vouchers

Love2Shop Vouchers are not accepted instore or online by Flannels.

Love2Shop Flexecash Gift Cards

Love2Shop Flexecash Gift Cards are not accepted instore or online by Flannels.

However, you can buy Flannels eVouchers using your Love2shop Flexecash Gift Card, via the Love2Shop Manage My Account page ( www.love2shop.co.uk/login ). To do this-

1. Login to Manage My Account
2. Select Exchange
3. Select the value(s) and quantity and use the value on your Love2shop Gift Card to buy Flannels eVouchers. 

 

You can then redeem the eVoucher online or in store at Flannels.

Gift Card/Store Credit Note

Once you’ve added your items to the basket and selected your delivery option you will be taken to the payment section. You will be presented with all the payment options available for your order. Select ‘Use Gift Card or eVoucher’ and enter your eVoucher/credit note code and pin number and then select ‘Redeem Gift Voucher’. If you are unsure where you can find your eVoucher code and pin, please check our FAQ - Where do I find my voucher code and pin?

You can add up to 10 codes, if you wish to apply more eVouchers/Gift cards/credit notes to the same order please follow the above steps again for each code.

Pre-Paid Mastercard/3rd Party Contactless Gift Card

If you are using a Contactless Gift Card from a 3rd party retailer, please select ‘Credit/Debit Card’ and enter the details from your Contactless Gift Card like you would with a bank/credit card.

Please note: We are unable to add promotion codes or discounts once your order has been placed.

eVoucher
If you are using an eVoucher the code and pin can be found in the grey box in the email received. It will looks something like this:

If you are using a Contactless Gift Card from a 3rd party retailer, these work like a bank/credit card. If you are struggling to use this please check: Apply Gift Card, eVoucher or Credit Note.

Gift Card
If you are using a Gift card purchased in store then the code and pin can be found on the back of your gift card under the bar code. To reveal the pin number you will need to scratch off the silver box.

Store Credit Note
If you have previously returned an item to store and received a credit note these can only be used online if there is a 4 digit pin included on your credit note. This can be located on the credit note supplied with your refund receipt by the store.

To view your balance on a Gift card or eVoucher you will need to add your items to the basket first and then once you've selected your delivery option you will be taken to the payment section. 

You will be presented with all the payment options available for your order. Select ‘Use Gift Card or eVoucher’ and enter your eVoucher/credit note code and pin number and then select ‘Check remaining balance’, you will then be able to see your balance.

If you are experiencing issues when applying a Gift Card or eVoucher, that can be due to a few reasons:

• Gift cards and eVouchers are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
• Gift cards and eVouchers cannot be used by customers outside of the United Kingdom.
• The website crashing on a previous checkout attempt.
• If you were paying for part of the order with a different payment method (such as a credit or debit card) and then encountered an issue at your banks side relating to that payment attempt.

Sadly this means the Gift card or eVoucher will be temporarily frozen, please allow 48 hours for it to reset and then try again. Our customer service team are unable to speed this along.

Please note: If you have a Love2Shop flexecash gift card, you can buy Flannels eVouchers using your Love2Shop Flexecash Gift Card, via the Love2shop Manage My Account page ( www.love2shop.co.uk/login ).

We don't directly offer these services, but sometimes they are available via third party companies such as Unidays or Blue Light. We would recommend you search for us directly on those platforms for further clarity and support as these codes are managed externally, and their terms and conditions can be found on the respective discount provider’s website.

For any issues related to third-party discount codes, we recommend reaching out directly to the discount provider for further support. To ensure you have the most accurate information, we also suggest searching for our offers directly on these platforms.

We're aware there are delays with some customer orders not yet showing on our returns portal. The error may look similar to this:

If your order was shipped in the last few days and you’re seeing this error – we would recommend you check back in a couple of days and try again. Your order will appear, it’s just taking a few days longer than normal.

Our Customer Service teams are also impacted by the same delay so are also unable to schedule a return which is experiencing this problem.

Please be assured our technical teams are working on fixing this issue. Sorry for any inconvenience.

If the item you received differs to what you ordered or expected-

For orders placed online - Please contact our Customer Service team within 28 days from the delivery date with full details of the wrong item that you've received, and we will investigate this for you.

When contacting us, please also provide a clear image showing the tags and product code so we can better help you.

Please note that some items may be received in a slightly different colour or style to what is pictured online. These products will mention this on the product description, so we would recommend you check this before contacting to avoid disappointment.

For orders bought in stores - Please visit the store with the product and proof of purchase so they can try to help you.

If you've identified a fault with an item you ordered-

For orders placed online - please contact our Customer Service team with full details of the item and fault and we will investigate this for you.

When contacting us, please also provide clear images showing the fault so we can better help you.

Please note, all products will be inspected when returned and during cases where the item has been damaged, or caused by wear and tear, the products will be returned to you.

For orders bought in stores - please visit the store with the product and proof of purchase so they can try to help you.

We’re sorry there’s items missing in your order.

Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. 

If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not have the stock of the item to send to you at the time of shipping.

If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.

You're order may have been cancelled due to one of the following reasons:

• The items are out stock when it comes to packing your order
• The items are not available for shipping out of the UK
• The billing address doesn't match the details your payment provider has on records.

You will receive an 'Order cancelled' email to confirm which items have been cancelled and the pending payment amount will be released to your original payment methods. Please allow 2-5 working days for this to be cleared. 

Please note: If your item included in a sale and then cancelled because the item was out of stock, we will not be able to honour this price if the item come backs in to stock after the sale has ended.

If your order has been cancelled, you will be refunded to your original method of payment within 2-5 working days. 

The time might depend on your banks processes. 

Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.

If you still can’t find it, please contact us and we will be happy to help.

If your item has not arrived in a complete condition:

For orders placed online - Please contact our Customer Service team within 28 days of the parcel being delivered. When contacting us, please let us know details of which part is missing and include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.

For orders bought in stores - Please visit the store with the product and proof of purchase so they can try to help you.

VAT invoices are sent to you when your order has been processed, this will be an attachment on your 'Order Processed' email.

If you haven't received this email, please check your junk folder.

How do I view my previous invoices online?

If you placed your order whilst logged in to your online account, all your orders will be saved in your 'Order history summary'. If your order is older than 6 months, please press 'Complete history' to view these orders. 

Your estimated delivery date can be found on your Email 'Order Confirmation'. Sometimes the stock due date can change, please see the item product description on our website to check the latest pre-order date. 

Once your order has been dispatched you will be sent an 'Order Shipped' email to let you know your order is on the way.

Sizes vary with different brands and styles.

We have a size guide that will show you clothing and footwear sizes to help you make an informed decision about your purchase.

We keep our website as up to date as possible with our latest stock. If you can’t find the item, size or colour you’re looking for we encourage you to check back on the website at a later date.

Our stores also sell a wide range of stock which will vary by store. Please pop in to your local store to see what we have available.

Unfortunately, our Customer Service team are unable to see stock availability for individual stores.

If you are buying large quantities of one particular product or we are running low on the product that you are trying to buy, you will see the following message:

You have requested quantities for a product that exceeds our stock level. Please reduce the amount or remove the items and try again.

If you see this message, please reduce the quantity of items in your shopping bag to continue with your purchase.

Most of our product information can be found on our website, when viewing the product page. This includes the images showing what the product looks like. We also show more information on the product description, or within the product specification such as materials, sizing etc.

If you have checked the website and are still needing additional information which isn't covered, please get in touch with our Customer Service team so we can help you further.

When contacting it may help to provide a clear image/screenshot showing the product which you need more help with so we can better help you.

Please note: Customer Service will not be able to give you advice on which products you should buy.

Our store stock and pricing is managed independently from online stock and pricing.

This means that a sale might apply exclusively online to certain products, or the store might have a clearance sale that does not apply online.

As a result, you will occasionally see different pricing in store if comparing to online.

Online and stores are governed by separate Terms and Conditions and as such, we do not offer price matching or negotiate item prices.

You may be looking at a promotion price that has since expired.

For online orders, we may occasionally adjust the pricing of items for short term promotions such as daily deals. Such pricing is only available for a brief period of time. To understand when the promotion ends, you can usually see this in the promotion banner on our website or on any promotional emails that you may have received..

Additionally, please note that some products feature different pricing per size / colour / style etc.

Please be aware that we cannot retrospectively change or negotiate the pricing of items within your order. We will also not be able to honour promotions that have since expired.

We make every effort to keep your shopping experience as easy and accurate as possible for you, but if you do experience a problem with item pricing from how a price is displayed on the website compared to what you are seeing during checkout. Please contact us so we can investigate this further.

For store orders, Our store stock and pricing is managed independently from online stock and pricing. As a result, you will occasionally see different pricing in store if comparing to online. Online and stores are governed by separate Terms and Conditions and as such, we do not offer price matching or negotiate item prices.

You have 28 days to return your item	You pay from £4.99 per return	Once returned, allow 14 days to be refunded

Returning an item shipped by a Brand Partner?  Please visit our Brand Partner Returns article as different instructions for return may be required. Items shipped by a Brand Partner will look like this on your emails:

https://houseoffraser.returns.international/pro 

How to return an online order

1	Securely repack your items so they are safe for shipping. Items must have not been used, worn, or washed & must be in a resalable condition, in their original packaging with all tags attached.
2	Press the 'START A RETURN' button & login to the returns portal with your order number and email address.
3	Follow the steps on the returns portal to schedule your return and generate your returns label. This will also provide instructions on what to do next.
4	Return your parcel & allow 14 days for your return to be processed. We'll automatically keep you updated via email.

Other important information related to returns

• If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.
  
  
• For items that do not fit, or other 'change of mind' scenarios, you will need to cover the return cost. Our Customer Service team will not be able to offer a free return service for you.
  
  
• Orders placed online cannot be returned to stores. This also applies to orders where you chose a 'click and collect' delivery option.
  
  
• Returns are processed on a per-order basis, so if you are trying to return multiple orders, please return them separately to avoid issues or delays with processing.
  
  
• All returns are inspected upon receipt. Our team can reject and return a product if it is identified that the product has been abused.
  
  
• Personalised items will not be accepted unless the text is incorrect, or the item is faulty.
  
  
• Underwear, swimwear, and pierced jewellery cannot be returned for hygiene reasons.
  
  
• Items with deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned. 

You have 28 days to return your item	You will need to pay for the returns postage	Once returned, allow 14 days to be refunded

Items shipped by a Brand Partner will look like this on your emails:

What is a Brand Partner?

Some items sold on our website are shipped directly from one of our Brand Partners. In case of returns, it's important you send Brand Partner items to the correct address, so that they can be checked and refunded for you.

How to return a Brand Partner order

1	Identify the name of the Brand Partner by checking your emails to identify who shipped that item (if it doesn’t name a brand partner alongside the product, it was likely shipped directly from us)
2	Find your specific Brand Partner from the list below. This will give you an overview of how returns work, for that supplier.
3	Follow the instructions to arrange your return where this is possible.

Other important information related to returns 

• If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.
  
  
• For items that do not fit, or other 'change of mind' scenarios, you will need to cover the return cost. Our Customer Service team will not be able to offer a free return service for you.
  
  
• Orders placed online cannot be returned to stores. This also applies to orders where you chose a 'click and collect' delivery option.
  
  
• Returns are processed on a per-order basis, so if you are trying to return multiple orders, please return them separately to avoid issues or delays with processing.
  
  
• All returns are inspected upon receipt. Our team can reject and return a product if it is identified that the product has been abused.
  
  
• Personalised items will not be accepted unless the text is incorrect, or the item is faulty.
  
  
• Underwear, swimwear, and pierced jewellery cannot be returned for hygiene reasons.
  
  
• Items with deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned. 

Select a Brand Partner:

 3P Enterprise

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
3P Enterprise Ltd,
Unit 5, Plot 8,
Forest of Dean Industrial Estate,
Stepbridge Road,
Coleford,
Gloucestershire, GL16 8PJ

 4 Down Distribution

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
4Down Distribution Ltd, Unit 6 Northridge Business Park, Haywood Way, Hastings, East Sussex, TN35 4PP

Ace Casual

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Ace Casual, Bradford Road, Brighouse, HD6 4DJ

Ace Supply Co, The

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Warehouse, Unit A3/4 Southmoor, Industrial Estate, Southmoor Road, Wythenshawe, Manchester, M23 9XD

Activity Superstore

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
TAS (Studio Returns), Freepost RTZB-RRJT-ULYS, 1st Floor, 41-45 High Street, Saffron Walden, CB10 1AR

Agent Provocateur

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Agent Provocateur Returns, C/O Amethyst Group, Lodge Road, Staplehurst, Kent, TN12 0QN

Alan Symonds & Company

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Alan Symonds & Company Limited, Westminster House, Bakewell Road, Orton Southgate, Peterborough. PE2 6WA

Allison Baby

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Allison Baby UK Ltd, Unit 15-17 Canal View Business, Wheelhouse Road, Rugeley, Staffordshire, WS15 1UY, GB

A-Mir & Co

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Amir, Amir House, Taylors Lane, Oldbury, B69 2BN

Arora Design

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Arora Design LTD, Buccleuch Mills, Langholm, Dumfriesshire, DG13 0EB

Aspire Furniture

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Aspire Furniture, Units 3 & 4 Modern House, Summer Lane, Barnsley, S70 2NP

Aye Do

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
13 Murieston Green, Murieston, Livingston, EH54 9EQ

Babymore

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Unit C2, Zenith Industrial Estate, Paycocke Road, Basildon, Essex, SS14 3DW

Baker & Taylor

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Baker & Taylor UK Ltd, Unit 13 Empire Road, Bicester, OX26 2FL

Beam Furniture

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Studio Returns, Beamfeature Distribution, Lidice Road, Goole, DN14 6XL

Benross Marketing

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Benross Marketing Ltd 22 Goodlass Road, Liverpool, L24 9HJ 

Bio Synergy

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Bio-Synergy Ltd, 469 Finchley Road, London, NW3 6HS

Birlea Furniture

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Birlea Furniture Ltd Unit 6a-1 West Meadow Rise, Derby, DE74 2HL

Blue Stem Group

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
38 Bluestem Road, Ransomes Industrial Estate, Ipswich IP3 9RR

Boxer

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Boxer Gifts, Swinnow Lane, Leeds, LS13 4BS

Brakeburn

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Jackson Distribution Ltd, Main Warehouse, 1 Willis Way, Poole BH15 3SS

Bunty Pet Products

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Unit 1 St Mary's Industrial Park, Talbot Road, Newton, Hyde, SK14 4HN

Carte Blanche Greetings

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Carte Blanche Greetings Ltd, Unit 3, Chichester Business Park, Tangmere, Chichester, West Sussex, PO20 2FT

Cascade Holdings

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Cascade Holdings Ltd, Gorse Mill, Gorse Street, Chadderton, Oldham, OL9 9RJ

Character World

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Character World Brands, Unit 1 Oak Green, Stanley Green Business Estate, Cheadle, SK7 6QL

Charles Bentley

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Factory Outlet, Charles Bentley and Son Ltd, North Road, Loughborough, LE11 1QJ

Chicken Cyclekit

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Chicken CycleKit, Unit B2 Cherrycourt Way, Leighton Buzzard, Bedfordshire, LU7 4UH

Clair De Lune

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Clair De Lune, Shentonfield Road, Sharston Ind Est, Manchester, M22 4RW

Comfy Living

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Comfy Living LTD, Unit 8, Briarwood Business Park, Commerce Way, Highbridge, Somerset, TA9 4AG

Comfy Quilts

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Comfy Quilts, Hanson Point, Hanson Close, Middleton, Manchester, M24 2HD 

Crafters Companion

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Crafters Companion. St Cuthbert’s Way, Aycliffe Business Park, Newton Aycliffe. DL5 6XW

Create Your World

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Create Your World Ltd, Units 4-6 Deneside Business Park, Wolsingham, Bishop Auckland, Co Durham, DL13 3BF

Croydex

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Croydex, Central Way, Andover Hampshire, SP10 5AW, UK

Cube / One Way Bikes

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
CUBE Store, Dobbies Garden Centre, Bath Rd, Gloucester GL10 3DP

Dezac

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
The Dezac Group Ltd , Returns Department , Longhope Business Park , Monmouth Road, Longhope , GL17 0QG.

Digitek Trading

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Digitek Trading Ltd, (S001 Returns), Unit 3 Rinus Business Park, Darwen, Lancashire, BB3 2QX

Dimension 6 Fitness

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Nike Strength- PDS Direct, Halfords Lane units 1-7, West Midlands, B71 4LF

Downland Bedding

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Downland Bedding Co. Ltd, 23 Blackstock Street, Liverpool, L3 6ER

Dreams 'n' Drapes

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
JRS Online Returns, Unit 1-2 Cleggs Lane, Industrial Site, Ravenscraig Road, Little Hulton, Manchester M38 9PU

DT Global / Scent Global

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Unit 6, Dallas Court, Salford, M50 2GF

Electric Incentive Company, The

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
RETURNS, Unit 12, Sixth Avenue Business Park, Bluebridge Industrial Estate, Halstead, CO9 2GU

Endura

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
3P Enterprise Ltd, Unit 5, Plot 8, Forest of Dean Industrial Estate, Stepbridge Road, Coleford, Gloucestershire, GL16 8PJ

EPE International

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
EPE International Ltd, Belfry House, Roydsdale Way, Bradford, BD4 6SU

Eskuta

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Unit 5 Bermuda Innovation Centre, st Davids Way, Nuneaton, CV107SD

Esselle Retail

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Arthouse c/o Sambro International, Hardys Gate, Dumers Lane, Bury, BL9 9UE

European Merchandising Services

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
ATL FULFILMENT - Unit 7a Moorland Gate Business Park, Cowling Road Chorley, Lancashire, PR6 9FE

Eurosonic

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
ESG, Sambro (Goods Out Bay 5)  Dumers Ln, Bury, BL9 9UE

Exposure Lights

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Ultimate Sports Engineering, Unit 4 Bury Mill Farm, Pulborough RH20 1NN

Extra UK

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Extra UK, Domino House, Morris Close, Park Farm Ind Est, Wellingborough, NN8 6XF

Firelog

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Returns Dept at Studio, Willowtree Marina, West Quay Drive, Hayes, Middlesex, UB4 9TA

Fit @ Home

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
HOMYLIN LIMITED, First Point Business Park, Woodfield Way, Doncaster, DN4 5JP

Fizz Creations

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Fizz Creations, 6 Commerce Way, Lancing, BN15 8TA

Gablemere

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Gablemere Ltd, Unit 15 / 16 Finepoint Way, Kidderminster, Worcs, DY11 7FB

GAME

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
To initiate a return, please use the returns portal.

Gardeco

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Gardeco Warehouse, Units 7 & 8, Gemini Business Park, Stourport Road, Kidderminster, DY11 7QL

Gardiner Bros

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Gardiner Bros & Co Unit 4, St Modwen Park, Quedgeley, Gloucester, GL10 3EZ

Gem Order

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Gem Order Limited, 5B The Courtyard, Reddicap Trading Estate, Sutton Coldfield, Birmingham, B75 7BU

Get The Label

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Returns Department, GET THE LABEL, 22 Leacroft Road, Birchwood, Warrington, WA3 6PJ

Gift Republic

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Unit 1-5 Macrome Road, Wolverhampton, WV6 9HG

Gordon John Textiles

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
GJT Ltd, Springwell Mill, Church Street, Heckmondwike, WF16 0LF

Graham & Brown

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Shuttleworth Mead Distribution Centre, Unit 7, Padiham, Lancashire, BB12 7NG

Grange Communications

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Grange Communications, 22 Great king Street, Edinburgh, EH36QH

Gym Kit UK

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
GymKit UK, Unit 1, 130 Station Road, Whittlesey, Peterborough, PE7 2EY

Half Moon Bay

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Half Moon Bay Ltd, Unit 9 Hercules way, Bower hill Industrial Estate, Melksham, SN12 6TS

High Street TV

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
High Street TV Corby, PO Box 7903, CORBY, NN17 9HY

Home Curtains UK

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Home Curtains, Stoney Street , Sutton in Ashfield, Nottingham, NG17 4GH

HY-PRO

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Hy-Pro International Ltd, Unit 3, Holla Park, Houghton Regis, Dunstable, LU5 6TZ

Ickle Bubba

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Ickle Bubba, Atlantic House, Swansea, SA7 9FJ.

IGSM

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
1 Dewar Court, Astmoor, Runcorn, WA71PT

In the Style

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Heywood, Charles House, Pilsworth Road, Heywood, OL10 2TA

International Bullion & Metal Brokers

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
PO Box 64378, London, EC1P 1NE

I-Ride

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Swallow Enterprise Park, Diamond Drive, Lower Dicker, East Sussex, BN27 4EL

J & R Sports

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
SDMP Customer Service, C/O J & R Sports Limited, Unit 4 Vesty Business Park, Vesty Road, Aintree, Merseyside, L30 1NY

John Cotton Group

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
John Cotton Group Limited, Low Mill Lane, Ravensthorpe, WF13 3LX

Jon Richard

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Jon Richard, Tilson Road, Manchester, M23 9GF

JS International

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
JS International Ltd, Unit B 3 Regal Way, Watford, WD24 4YJ

JVL

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
JVL – Goods In, Orchard Business Park, Mytholmroyd, HX7 5HZ 

Kandy Toys

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
KandyToys (Returns), Hill Barton Business Park, Sidmouth Road, Exeter, Devon, EX5 1DR

Kidderminster Footwear

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Kidderminster Footwear, New Road, Kidderminster, Worcestershire, DY10 1AL

Kipfold

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Kipfold Ltd, Cheetwood House, Cheetwood Road, Manchester, M8 8AQ

Lakeland Fabrics

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Lakeland Fabrics Ltd, Sopers, 1-3 Wood St, St Annes, Lancashire, FY8 1QS

Lassic

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Returns Department, Lassic Ltd, Dawson Lane, Bradford, BD4 6HN

Leeds Plywood & Doors

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
LEEDS PLYWOOD & DOORS LTD, Midland Road, Leeds, LS10 2RJ

Levitex

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Greenheys, Pencroft Way, Manchester, M15 6JJ

Lifetime Brands

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Lifetime Brands Europe Ltd, The Hub, Nobel Way, Birmingham, United Kingdom, B6 7EU

Living & Home

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Wenrit Global Ltd, Unit 1-3 Montague House, Mathews Street, Manchester, M12 5BB

Luceco

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Luceco UK Ltd, Stafford Park 1, Telford, Shropshire, TF3 3BD

Lucky Dip

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Lucky Dip, Unit 1B Brunt Street, Mansfield, Nottinghamshire, NG18 1AX

Mad Group HQ, The

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
430 Enterprise Way, Vale Park, Evesham, Worcestershire, WR11 1AD

Mashco

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Mashco Ltd, 17 Colonial Way, Watford, Hertfordshire WD25 7DU

Melrose Textile

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Melrose Interior, Park View Mills, Wibsey Park Avenue, BD6 3QA

Original Metal Sign Company, The

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
The Original Metal Sign Co, Royd Way, Keighley BD21 3LG

Merloni / Whirlpool / European Appliances

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Please contact the Customer Service team for further assistance.

Meroncourt Europe

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire, SG15 6SG

Meyer UK

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Meyer Group Limited, Wirral International Business Park, Riverview Road, Bromborough, Wirral, CH62 3RH

Modrec International

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Modrec International Ltd, Gateway 2, Wesley Way, Benton Square Industrial Estate, Newcastle Upon Tyne, NE12 9TA

Momentum Hyper

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
RideMinded UK, Alexandra House, 36a Church Street, Chelmsford, Essex, CM2 7HY

MV Sports

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
3P Enterprise Ltd, Unit 5, Plot 8, Forest of Dean Industrial Estate, Stepbridge Road, Coleford, Gloucestershire, GL16 8PJ

My Babiee

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
1 St. James Business Park, Henwood Ind. Estate, Henwood, Ashford, TN24 8DH

Nielsen Bainbridge

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Nielsen Design Limited 27-30 Tradewinds, Diss Business Park, Diss, Norfolk, IP22 4GT

Nudea

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Nudea Studio, Manor House, Church Road, Little Marlow, Buckinghamshire, SL7 3RZ

Obaby

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Obaby Limited, Kirton Business Park, Cleatham Road, Kirton in Lindsey, North Lincolnshire, DN21 4JR

Optima Manufacturing Jewellers

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Optima Ltd, 124 Hockley Hill, Birmingham, B18 5AN

Oxford Products

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Priority Return, Oxford Products Ltd, De Havilland Way, Witney, OX29 0YG

Peers Hardy

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Peers Hardy UK Ltd, Customer Services Dept, Unit 4, Precision House, Starley Way, Solihull, B37 7GN

Personalised Memento

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Please contact the Customer Service team for further assistance.

Pet Brands

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Pet Brands, Paramount House, Gelderd Road, Birstall, Batley, WF17 9QD

Phoenox Textiles

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Phoenox Textile Ltd, Spring Grove Mills, Clayton West, Huddersfield, HD8 9HH

Plum Play

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Plum Products Ltd, Middle Street, The Cliff, Ingham, Lincoln, LN1 2YQ

Portmeirion

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Portmeirion, PMG UK Returns, Trentham Lakes South, Stanley Matthews Way, Stoke on Trent, Staffordshire, ST4 8GR

Premier Decorations

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Premier Decorations Ltd, Premier House, Braintree Road, Ruislip, Middlesex, HA4 0EJ

Prestige Touch

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Linmar House, East Portway Business Park, Andover, SP10 3LU

Product Care Group

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Small Appliances: AP Taylor Ltd, 5 Arenson Centre, Arenson Way, Dunstable, Bedfordshire, LU5 5UL

Pure Electric

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Unit 2, Cransley Park Way, Kettering, NN14 1EG

Raleigh

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
FAO Returns Department, Raleigh UK Ltd, 136 Church Street, Eastwood, Nottingham, NG16 3HT

Rapport Home Furnishing

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Rapport Home Furnishings Ltd, Unit 23 Cosgrove Way, Luton, LU1 1XL

Rashmian

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Rashmian Ltd, Unit J Braintree Industrial Estate, Braintree Road, Ruislip, HA4 0EJ

Rayware

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Rayware Limited, DD Returns, Mayflower Avenue, Hunts Cross, Liverpool, L24 9BA

Rewards & Gifts

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
P1 4&5, Heywood Distribution Park, Heywood, Lancashire, OL10 2TT

Ricomex UK

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Cardinal C/O Ricomex UK Returns, 26 Sharston Road, Manchester, M22 4ZS

Riva Home Ltd

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Riva Paoletti Ltd Riva Home, Coal Road, Leeds, LS14 1PS

RKW Electrical

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
RKW, Sutton House, Berry Hill Road, Fenton, Stoke on Trent, ST4 2NL

Robbie Toys

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, CT12 5EZ.

Rock Luggage

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
24 Wadsworth Road, Greenford, Middlesex, UB6 7JSD

Ryder Imports

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Ryder Hub, The Old Wagon Works, Mantle Lane, Coalville, LE67 3DW

S Green & Sons

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
20 Commercial Rd, London, N18 1TP

SW Living

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
SW Living Ltd, Asia Mill, Bradford Road, Bolton, BL3 2HE

Sabichi Homewares

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Priorswell Road, Worksop S80 2BY

Searchlight Electricals

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Searchlight Electric, 900 Oldham Road, Newton Heath, Manchester, M40 2BS

Second Chance 

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Units 1 – 4 Pipers Court, Amy Johnson Way, Blackpool, FY4 2RT

Shankar

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Shankar UK, 63 Major Street, Wolverhampton, WV2 2BL

Shire Garden Buildings

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Shire, Brigstock Road, Wisbech, Cambs, PE13 3JJ

Silverfish

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Units 3a-3c Woodacre Court, Saltash Parkway Industrial Estate, Burraton Road, Saltash, Cornwall, PL12 6L

Sofa.com

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Sofa.com, Unit 33-35 Fairview Industrial, Estate, Clayton Road, London, UB3 1AX

Something Different 

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Something Different Wholesale, Upper Fforest Way, Enterprise Park, Swansea, SA6 8PJ

Spencer Grace

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Spencer Grace, C/O AM Fright, Unit 5 MIFT, Westinghouse Rd, Trafford Park, Manchester, M17 1DY

Spicers of Hythe

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Spicers of Hythe Ltd, Nest Road, Felling, Gateshead, Tyne & Wear, NE10 0ES

Sports Directory

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Unit 5, Butterly Avenue, Questor, Dartford, Kent, DA1 1JG

Sweatband.com 

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Please contact the Customer Service team for further assistance.

Team Tex

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Merkan Transport, 33 Liliput Road, Brackmills, Northampton, NN4 7DT

Tee Zed Products

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
JAS Contract Logistics, Thurrock Distribution Centre, Unit A Dolphin Park, Dolphin Way, Thurrock, RM19 1NZ

Threadbare

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Dimensions, 1 Glenburn Road, East Kilbride, G74 5BA

Transcontinental Snowtime

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Trans-Continental Group Ltd, (behind Nutrition Group), Olympic Way, Off Clifton Road, Blackpool, Lancashire, FY4 4QE

Treat Republic

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
FAO Returns, Unit 2, 6 Greycaine Road, Watford, WD24 7GP

Turner Bianca

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Turner Bianca, Bell Mill, Claremont Street, Oldham, OL8 3EJ

Tyrone Textiles

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
30-31 Riverwalk Business Park, Riverwalk Road, Enfield, EN3 7QN

Ultimate Home Living

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Unit 5, Froxmer Street, Manchester, Gorton, M18 8EF

United Wheels

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Please contact the Customer Service team for further assistance.

Unnu

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
UNNU Ltd, Unit B, Clifton Down Shopping Centre - Basement, Alma Vale Road, Bristol, BS8 2NN

Upgrade Bikes

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Upgrade Bikes, AB Star Road, Partridge, Green, West Sussex, RH13 8RA

Valbonne Lingerie / Cintamani

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
54/56 Stocks Street , Cheetham Hill , Manchester M8 8QJ

Vantona Home

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Unit 8a, Newby Road, Hazel Grove, Stockport SK7 5DA

Velo Brands

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
VeloBrands Ltd, Copplestone Mills, Copplestone, Devon, EX17 5NF

Virginia Hayward

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Please contact the Customer Service team for further assistance. 

Weeride

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
WeeRide Returns, Silver X Group, Unit 2 & 3 Hamilton Road, Sutton in Ashfield, NG17 5LD

Weybury Hildreth

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Weybury Hildreth, Bay 1, Building 47, Second Avenue, The Pensnett Estate, Kingswinford, West Midlands, DY6 7UZ

Where's That From

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
1A Kent Street, Salford, M7 1UH

Widdop Bingham & Co

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Widdop & Co, Broadgate, Broadway Business Park, Chadderton, OL9 9X

Wilton Bradley

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Frasers Returns, Wilton Bradley Ltd, Brooke House, Sabre Close, Heathfield Industrial Estate, Devon, TQ12 6TW

You Garden

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
You Garden RETURNS,  Long Lane Nursery, Long Lane, Gedney Hill, Spalding, PE12 0PP

Zyro Fisher

Important Information
Please read the terms before returning items

Returns Instructions
Pack securely and send via tracked mail

Brand Partner Returns Address
Zyro Fisher, Roundhouse Road, Faverdale Industrial Estate, Darlington, DL3 0UR

To return your item(s) bought in store for a credit note or where possible make an exchange, visit any FRASERS store within 28 days of purchase.

If your item is faulty, we will provide a full refund. Please provide a valid proof of purchase.

Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.

Please note: Items bought in store can only be returned to stores. You will not be able to return store products via post.

In the event you change your mind, you can return an online item for a full refund only. 

We cannot exchange goods purchased online.

No.

Stores are only able to accept and process returns for items that were bought from stores.

For returning items ordered online, you will need to arrange to send them to the appropriate returns address.

Please note: additional policies apply.

Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.

I'm struggling to login

We're sorry to hear you are experiencing problems with our returns portal, please see below for some suggestions that should help:

• Are you entering the correct order number - You can find your Order Number on the emails we send to you. It may look like this: EXAMP0000000123456. You can find your order number when you login to My Account or on your emails relating to this order.
• Are you entering the correct email address or last 4 digits of the telephone number you used to place this order
• Check there are no spaces before or after the order number, email address or last 4 digits of the telephone number
• Is your order still within the 28 days return period? This starts from when you received your order

I can't download my returns label

• If you are using a mobile phone, please check your phone has received the latest updates
• If you are having difficulties opening the file, you may need to enable pop ups in your browser. If you are still unable to download your label a copy will also have been sent to your inbox
• If you haven't received your email containing the 'Order Label' please check your junk folder, the return label or QR code email will be sent from @returns.international

If you've tried all the above and are still struggling, please get in touch with our Customer Service team and we'll get this sorted for you. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.

All returns are inspected once received, this includes if you believe one of your items may have a manufacturing fault.

When returning a store purchase to store, a staff member will assess the item to determine whether the issue is a manufacturing defect or the result of normal wear and tear.

If the staff conclude that the fault is due to wear & tear, and you wish to challenge this further, you would need to arrange for the item to be inspected by a reputable third party. Upon providing a headed letter or email from the third party confirming a manufacturing fault, you can return to the store for further support.

If you no longer have your receipt or credit note for any reason, the store team may be able to reissue it for you.

To check this, you will need to:- 

1. Return to the store where you originally purchased the item within 6 months of the purchase date.
2. Show the cashier your bank statement with the transaction on (amount, date & time).

If it is over 6 months, or you do not have proof of the payment details, sadly we will not be able to help you further.

For orders placed online - We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.

If your order was paid part or in full by a gift card or eVoucher, the refund will be issued as a gift card or eVoucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods you used when placing that order.

For orders bought in stores - If you're returning an unwanted item within 28 days for a refund, this will be refunded as a credit note to spend in store (pending inspection). This does not infringe upon your statutory rights. The policy is signposted in stores and on your purchase receipt.

We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our returns portal you should receive a ‘Your return has been received’ email within a week of having returned the item but it takes longer sometimes.

Please allow up to 14 days for your items to be inspected and any refunds to be issued. You'll usually be able track the progress of your return, if you have tracking details from the carrier.

You will be sent an ‘Order cancelled’ email once the refund has been processed, this can take between 2-5 working days to show in your account. Any refunds will be refunded to the same payment method you used when you placed the order.

If your order was paid part or in full by a gift card or a eVoucher, the refund will be issued as a gift card or eVoucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods used. If you haven't received your eVoucher please check your junk folder for an 'Order refunded' email.

Please allow 7 days for the refund to appear in your bank account.

We have different terms and policies for shopping in store compared to shopping online.

Unwanted items can be returned to the store within 28 days of purchase for an exchange or a refund issued as a credit note (pending inspection).

As stated under consumer law, a credit note does not infringe upon your statutory rights.

This policy is signposted in stores and on your purchase receipt.

Please check your email confirmation to see if your item was delivered from one of our brand partners, their details will show under the product details and will look a bit like this: 

Returns policy overview

• Returns will be eligible for refund only, no exchanges are available for these items
• Items must not be used, worn or washed
• Items must be in original packaging and all tags attached
• Personalised items will not be accepted unless text is incorrect, or the item is faulty
• Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
• Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned.
• Please note, postage will be payable. We do not offer a free returns service for unwanted items. 

To get started with your personalisation, select the 'Add Personalisation' option. From there, a dialogue box will open that allows you to customise your item.

You will be prompted to add your text, pick colours and additional customisation options if relevant to that product. 

Follow our step-by-step designer to create your personalisation.

In real time, our designer will show you a preview of your product with the personalisation added. 

Please check this carefully to ensure you have correct spellings and have added your message/customisation correctly as we cannot accept returns for personalised products unless they are found to be faulty. 

You can then add the item to your basket, you will also have the opportunity to review your personalisation in your basket before you check out. 

Please note, all personalised items are non-refundable unless faulty. Personalisation will take an additional 5-7 days processing time. 

To get started with personalisation, select your size then select the “Add Personalisation” option. From there, a dialogue box will open that allows you to customize your boots.

• To add a personalised name to your boots, type the name you require into the characters text box. We accept up to a maximum of 5 characters. All text will be printed exactly as they are entered. Please ensure the spelling is correct. We are not able to edit or correct any items after your order has been placed.
• To add colour select the colour available from the drop down list. It is only possible to print one colour per pair of boots.
• To add a flag or emoji to your boots, select the option then choose from the from the drop down list. Printed flags do not qualify as a standalone item. Flags can only sit on a boot as an add-on to the personalised text option. We will print both boots with any text or flag in an appropriate position and any print work will be sure not to obstruct the performance of the boot in any way.

Please be aware that boots with such personalisation take an additional 5-7 days processing time once you have received the confirmation of your order processed email. If the option of next day delivery has been selected you will still qualify for premium delivery service, however, the personalisation process will bring a 5-7 day additional delay. Boots become non-returnable once personalised.

To personalise your shirt with a name and number, you have 2 options as show below: 

1. Select 'Pick A Player' Pick a player's name from the options available - this will add the player name and number to your shirt and show you a preview of the shirt for you to check before you purchase. 
2. Select 'Choose Your Own' Then type your required name into the name box, then add your required number into the number box. This will add your name and number to your shirt and show you a preview of the shirt for you to check before your purchase. 

Shirts can be personalised with a maximum of 20 characters - spaces are not counted as a character. 

We cannot personalise items with inappropriate words.

Please ensure all chosen letters, number(s), wording and sizing are correct and exactly as entered. Products that have been personalised can only be exchanged or refunded if they are found to be faulty. 

All names will be printed in CAPITAL LETTERS on club and international football shirts. They will be displayed across the top, on the back of the shirt, in the style of the respective league. 

For pre-printed shirts, there are no set squad numbers for any player, as they are subject to change at any time. Therefore, we cannot accept liability for changes to player's squad numbers on pre-printed shirts or bespoke personal shirts. 

All personalised items are non-refundable. Personalisation will take an additional 5-7 days processing time, following the receipt of your 'order processed' email. If you have opted for next-day delivery, you will still receive the premium delivery but with an additional delay of 5-7 days due to the personalisation process.

All personalised items, including football shirts and boots, are non-refundable. They will take an additional 5-7 days processing time after you have received your order processed email confirmation.

Any of our products that have been personalised can only be refunded if they are found to be faulty. 

Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.

We're sorry to hear there is a problem with your item.

In most cases, we will personalise the product to the specification you asked for when you placed the order. For orders placed online, we also send an order receipt email, which confirms the items ordered, alongside which personalisation details you provided. We would recommend you check this first during cases where the personalisation is not accurate on your product.

Due to the nature of personalisation, it is possible that mistakes could be made on rare occasions during the production process. If this is what has happened with your order, please contact our Customer Service team within 30 days of the parcel being delivered. We would also recommend you send a photo of the mistake to help us better understand the problem.

Please note: Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.

View our Store Finder to find all our stores in your area.

If you want to let us know about a recent visit to one of our stores please get in touch.

When contacting please include the location, date and time of your visit so we can help you.

Frasers Plus is a credit product which enables you to split the cost of your order into monthly instalments.

You'll now see Frasers Plus as a payment option during checkout when you buy from us online. So if you'd prefer to split the cost of your order you can select Frasers Plus to apply for an account during checkout.

If you want to learn more about Frasers Plus or if you need any support from the Frasers Plus team, you can find more information here - Frasers Plus ( https://fgsupporthelp.zendesk.com/hc/en-gb )

Complaints about your Frasers Plus account

We are committed to providing you with the best experience possible but appreciate that sometimes things can go wrong. If you have a complaint about your Frasers Plus account, we recommend you firstly contact Frasers Group Financial Services who provide and manage your Frasers Plus account.

If you have a complaint about how your finance was introduced then please contact us directly and we will do everything we can to resolve the matter promptly. Contact details are below.

Please note: Any enquiries or complaints regarding purchases, including deliveries, should be directed to our customer service team. 

How to make a complaint about your Frasers Plus account?

Complaint type	Who should I contact?
My complaint is about: The Frasers Plus Account or App, Frasers Plus payment, Frasers Plus terms and conditions, Frasers Plus communications. Frasers Plus marketing, The actions of one of our colleagues in conversation about Frasers Plus.	Frasers Group Financial Services – via: the Frasers Plus App Chat, Contact us form

What happens after I make a complaint?

• We take all complaints seriously and we will do everything we can to resolve them quickly.
• We will acknowledge your complaint promptly and keep you updated. In most cases, you’ll receive our final response within 8 weeks from receipt of your complaint. If we’re unable to resolve your complaint within 8 weeks, we’ll explain the reason why and tell you when we expect to be able to resolve it.

What if I am unhappy with your final response?

If you are not satisfied with the outcome of your complaint or you haven’t received a response within 8 weeks of us receiving your complaint, then you have the right to refer your complaint to the Financial Ombudsman Service who offer a free and independent review service. You can contact them by (1) post: Exchange Tower, London, E14 9SR, (2) telephone: 0800 023 4567, or (3) by sending an email to [email protected]. You'll need to contact them within 6 months of receiving our final response email. 

Studio Pay is a credit account used by many at Studio.co.uk and other Frasers Group brands which allows you to spread the cost of an order.

We have now added Studio Pay as a payment option during checkout when buying from us online. This means if you already have a Studio Pay account, you'll be able to use it here as a payment method when prompted during checkout. You'll just need to login with your existing Studio login details. Please note - if you need support with logging into Studio Pay, you will need to contact the Customer Service team at Studio - help.studio.co.uk

If you don't have a Studio Pay account and want to learn more about what it is and how to apply, you can find more information here - studio.co.uk/studio-pay

Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.

When you create your account you can opt in to receive our newsletters, keeping you up to date on the latest trends, special offers and promotions.

To register you'll need an active and valid email address.

Once you have followed the steps of setting up your account you can update your details using the 'My Account' section of our site. Here you can manage your addresses, payment cards and keep an eye on your orders.

Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.

When you create your account you can opt in to receive our newsletters, keeping you up to date on the latest trends, special offers and promotions.

To register with your active, valid email address, please click on the Face icon in the top right hand side of the homepage and complete the steps under 'New User'. You will be asked to create a password for your account.

If you already have an account with us but can't remember your password, you can use the forgotten password link to re-set it by following the steps.

You can manage your account and your password in the 'My Account' section.

You can see and manage most of your details when you login.

• Head over to My Account to manage your account and password, 
• Under Contact Preferences for and you'll be able to see your current preferences and make changes to them online.
• The Manage Cards section allows you to update payment details.

For our customers’ security we don’t allow change of email address. 

If you need to use an alternative email address, we’d ask you to create a new account.

You can search for items in a few different ways, to then add them to your shopping cart.

There's a search function at the top left of the website, look for the magnifying glass icon, but you can also look through our different categories for inspiration.

As you search your way through, you will see the different items found in that search or under that category for you to make your selection around colour, size and quantity before adding it to your basket.

When you're happy with your selection you can proceed to checkout where you will select your preferred delivery option, make your payment and look forward to receiving your items.

Sometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone.

The pre-order item, along with any other items you have selected for that order, will be processed for shipment once the stock becomes available. This means the whole order is only shipped once the pre-order item is available.

We show dates on the site for the expected available date for our pre-order items, but they can change and should be taken as a guide. We will keep you updated as soon as we send it out.

When you place an order with us, your bank will put an authorisation hold of the amount against the order. This will show as a pending amount on your statement.

We will only charge you once the order has dispatched.

Having an account is free and enables you to shop easily without having to enter your details each time. It also gives you an easy overview of your order history.

If you'd prefer to keep your account but would like to stop receiving promotional messages you could change your preferences online, or by pressing ‘unsubscribe’ on one of our marketing messages.

If you want to delete your online account, please contact us with your details our team will help you further.

Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic because we communicate shipping notifications, billing errors and order updates via email. By adding our email address to your safe sender list, you’ll ensure that you receive our emails into your inbox and reduce the chances of having problems receiving emails from us in the future.

Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. If an address is on a person’s whitelist then mail from the specific sender will be allowed.

To ensure that you receive our emails please follow the instructions below to add our email addresses to your address book for your specific ISP.

Hotmail

1. Open your inbox

2. Click "Options" (at the top right-hand corner of the screen) then "More Options" at the bottom of the dropdown list

3. Select "Safe and Blocked senders" then click "Safe Senders"

4. Copy and paste our email address into the box provided and click "add to list"

5. Our email address has been successfully added to your safe sender list

Microsoft Office Outlook 2003

1. Open your inbox

2. On the toolbar click "Actions"

3. Select "Junk E-mail" from the drop-down menu

4. Select "Add sender to safe senders list"

5. A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Click OK to confirm

6. The email address has now been entered into your Outlook contacts list

Yahoo!

1. Open your inbox.

2. Navigate to an email from us and click the "Add" button next to our email address

3. If not there already, copy and paste our email address into the email field and click "Save"

4. A dialogue box may appear with the words "Contact was Added" beside a green checkmark. Click “OK” to close the dialogue box

5. The email address has now been entered into your Yahoo! address book.

Microsoft Office Outlook 2007

1. Open your inbox

2. Open the “Tools” menu and click "Options"

3. On the “Preferences” tab under “Email” click “Junk Email”

4. Click the “Safe Senders” or “Safe Recipients” tab and select “Add”

5. In the “Enter an e-mail address or Internet domain name to be added to the list” box, copy and paste our email address and click OK

6. The email address has now been added to your contacts list.

AOL Mail

1. Open your inbox

2. Navigate to one of our emails to you. Hover over our email address in the “From” section to open up a small dropdown.

3. Click “Add contact” to confirm

4. The email address has now been added to your Contacts list

Google Mail

1. Open your inbox

2. Navigate to an email from us

3. Click on the "More options" link next to the date

4. Click on "Add sender to Contacts list" in the options list

5. The email address has now been entered into your Gmail contacts list.

If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up. 

If you can't remember your password, you can use the 'forgotten password' link on the sign-in page to reset your password. 

If you don't have an account you can set one up. This means you have all your order history and details in one place. 

If you're still having problems signing in to your account, please contact us and we'll be happy to help.

You can refer to the product page and press deliveries to see what options are available.

We're sorry to hear you are experiencing problems with our website, please see below for some suggestions that should help: 

• Try opening a new browser session if this doesn't work open an incognito window (Google) or New InPrivate window (Edge)
• Clear your cache and cookies
• Deactivate any plugins
• Check your HTTPS settings
• Clear your temporary files
• Try on an alternative device such as a mobile phone, desktop PC, laptop, or tablet. 

Some items cannot be delivered outside of the UK, if you see an error message saying 'The following products cannot be delivered to the country selected:' whist checking out, then we will not be able to proceed with your order. Please remove the item from your basket.  

Please note: If you're experiencing any issues specifically with making a payment, such as during checkout, you may need to contact the payment provider directly to troubleshoot payment errors and check on your account.

If you've tried all the above and are still struggling, please get in touch with our Customer Service team and we'll get this sorted for you. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.

We're sorry to hear you are experiencing problems with our App. Please check that you're using the most up-to-date version of the app.

If you find that you're still experiencing technical difficulties, we'd recommend you try deleting the app and reinstalling it. This tends to resolve most customer issues.

If the problem persists, please get in touch with our Customers Service team. We'd need to know more about what device you're using, and what errors you're seeing so we can flag the issue with our support teams. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.

Once you login to your account online, you'll be able to change some of your details including.

• First name
• Last name
• Telephone number
• Billing address
• Request shipping addresses
• Payment details

 If you have entered the wrong email address whilst checking out, sadly we will not be able to send email to you about that order. We also will not be able to retrospectively update your email address. During cases where you need to change your email address (as a result of a typo or if you have changed email addresses) we recommend you create a new login with your new/correct email address. We will also not be able to change the address, or add/remove items.

Online threats like hacks, scams, and cyber-crime are common in today’s digital world, but taking a few simple precautions can significantly reduce your risk. Follow these practical tips to protect yourself and enhance your online shopping experience:

• Caution with links: Be cautious when clicking on links sent via email, text or on social media. If you’re unsure, visit their official app or by searching for their website through a trusted search engine.
• Social media: Before clicking, check if the page is verified by looking for the blue tick. Scammers often mimic official accounts, including logos and branding. 
• Check URLs carefully: When making a payment or purchase, ensure the address bar shows a secure connection with a padlock symbol. This indicates the site uses encryption.
• Keep devices and apps updated: Regular updates fix security vulnerabilities and help protect your personal information.
• Enable two-factor authentication: Secure your accounts—especially email—by enabling two factor authentication. This adds an extra layer of security.
• Monitor account safety: Use services like Have I Been Pwned ( https://haveibeenpwned.com/ ) to check if your online accounts have been compromised, and take prompt action if needed.

If you suspect you’ve been targeted by an online scam, report it immediately to Action Fraud ( https://www.actionfraud.police.uk/ ) and inform your bank, particularly if payment details are involved.

Creating a strong password: 

A strong password is essential to keeping your accounts secure. Use these tips to create one that’s hard to crack:

• Avoid common choices: Don’t use “password,” “123456,” or similar easy-to-guess options.
• Avoid personal details: Avoid using information like pet names, family names, or birthdays that might be discoverable online.
• Consider a password manager: These tools securely store and manage your passwords, helping you use unique ones for every account.

For more detailed information on keeping your online activity secure, explore resources from the National Cyber Security Centre (NCSC) ( https://www.ncsc.gov.uk/section/information-for/individuals-families ).

If you placed an order on a fraudulent website believing it was ours, we understand the frustration this can cause. Although we cannot investigate fraudulent transactions outside of our platform, we’ve compiled actionable steps you can take:

Steps for reporting scams:

• Report the Scam: Contact Action Fraud ( https://www.actionfraud.police.uk/ ) and notify your bank, especially if financial information has been shared.
• Flag the scam online: If the scam site is on social media, report it through the platform’s tools and consider leaving a warning comment to alert others.
• Check account security: Use Have I Been Pwned ( https://haveibeenpwned.com/ ) to identify if any of your accounts have been compromised. Update your passwords immediately if necessary.
• Change passwords: Protect your other accounts by changing passwords, especially for any accounts where the same details may have been used.

Please be assured that when shopping with us we make every effort to keep your shopping experience safe and secure across our website, app and when visiting our stores. 

If in doubt, we recommend you place orders directly from our website or app. Our social pages are also verified (blue tick), so please always look out for that to confirm authenticity.

If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions. Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.

You should save a copy of these terms and conditions for future reference and if you have any questions about the Website please contact Customer Service.

The following definitions are used in these terms:

Customer, you	You, the customer accessing and/or using the Website.
Website	www.flannels.com
Seller, us, we	Purchases paid for using a debit/credit card are sold to You by Wareshop2 Limited (Registered Address: Unit A, Brook Park East, Shirebrook, NG20 8RY Company Number: 09870840 Registered Location: England VAT Number: GB 231 5087 33). Purchases paid for using a credit product provided by Frasers Group Financial Serviced Limited, such as Studio Pay and Frasers Plus, are sold to You by Wareshop3 Limited (Registered Address: Unit A, Brook Park East, Shirebrook, NG20 8RY Company Number: 12299567 Registered Location: England VAT Number: 125688644).
Website Operator	The Flannels Group Ltd. registered address is The Flannels Group Ltd. Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Company Number 03406347, Registered location: England.
Customer Service	Contact Us

ADD TO BAG: Select the product(s) you want to buy from the Website (including the size, colour (where applicable) and the quantity (the default will be one (1) unit and there is a limit of ninety nine (99) units per item. To order quantities greater than 99 units per item, please contact Customer Service who will be able to assist you with your order). Click 'Add to Bag'.

CHECKOUT: Once you have added all of the products you wish to order, click on the ‘My Bag’ icon in the top right hand corner. Review the contents of your bag and make sure all specifications meet your requirements then, click "Continue Securely".

ACCOUNT/GUEST: Enter your email address. If you already have an account, you will be asked to enter your password to log in, or you can choose to continue as a guest without logging in. If you do not have an account, you will be given the opportunity to register for an account or to continue as a guest. 

DELIVERY: Select your preferred delivery method. Not all delivery options are available for all products.

PAYMENT: Select your preferred payment type on our secure payment page. Your payment will be collected from you by, or on behalf of, the Seller (depending which payment option you choose). You should also enter any gift card/vouchers/promo codes on this page. On receipt of your order, an authorisation will be created on your account which will refer to the Website brand. This will show on your bank statement as a reservation of funds which allocates the money to your order but will not be taken until your order has been picked and processed. In the event that your order cannot be fulfilled, a request will be sent to your bank to cancel the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon the cancellation of the payment.

ORDER ACKNOWLEDGEMENT: Following submission of your order you will be sent an automated order acknowledgement to the email address used to place the order. An order acknowledgement does not mean that your order has been accepted. All orders are subject to availability of the products and formal acceptance by the Seller (which is in the order confirmation). 

ORDER CONFIRMATION: When your order has been picked, packed and is ready for delivery, you will receive an email confirming that the Seller has accepted your order. This is when a contract for you to purchase the goods from the Seller is formed. The contract to sell goods to you only relates to those goods listed in the confirmation email. By placing an order through the Website, you warrant that you are legally capable of entering into a binding contract.

A description of the main characteristics and prices of goods are on the product pages of the Website.

For Customers based in the UK and the EU: the price includes all applicable taxes.

For Customers based outside the UK and outside the EU: the prices for goods on the Website may not include all applicable taxes. Please see the Customs Charges and Import Duties article for further details.

Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in our retail stores, catalogues or elsewhere.

The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of re-confirming your order at the correct price or cancelling it.

The Seller is under no obligation to sell incorrectly priced goods to you at the incorrect price.

Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.

If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.

Please note we are currently unable to deliver to PO Boxes.
Some items cannot be cancelled or returned, click here for more details.

Delivery options

Please review our UK delivery options.
We always aim to dispatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 30 days unless specifically agreed by We with you.

Delivery of pre-order Items

If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. We will dispatch the pre-ordered goods via Express Delivery the day before the launch date, if delivery is within the UK.

Split delivery

We may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this method of shipping. Any additional consignments for delivery in the UK will be sent using the "UK Delivery option: Express Delivery".

Cancellation period for online purchases

In addition to your statutory rights (whereby you have 14 days from the date of delivery of your purchase(s) to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase(s)), you have 28 days from the day after your items are delivered (or someone receives the items for you) or you collect your online purchase items from one of our stores (UK Mainland only) to change your mind and return the items back to us.

If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order)

If your order contains items shipped to you by one of our direct suppliers, the cancellation period may differ, please see the dropship /marketplace terms. 

For all valid items returned within the cancellation period, you may notify us that you are cancelling your order but you do not have to. If you choose to do this, please contact us here or write to us by post at: 

Unit B, 
Brook Park East, 
Meadow Lane, 
Shirebrook, 
NG20 8RY

Please give us a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.

You can also use the Returns Form , but you do not have to. To use the form, simply print it off, fill it in and, either scan and email it to us or post it to the address above.

Returning items

You must return your items by post to the Returns Address no later than 28 days after the day on which the items are delivered to you (or someone receives the items for you) or you collect your items from one of our stores (UK Mainland only) to change your mind and return the items back to us.

If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).

Any returns are at your own risk. For your protection, We recommend that you return your items either by courier or by tracked post.

You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee.

The items need to be in the original packaging where it forms part of the goods (for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. 

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, We may have a right of action against you for compensation. This applies to all items that are returned.

Refunds

We will refund you (or will arrange a refund on our behalf) in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

If you are returning all items in your order, we will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. We will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be refunded to you.

You will be refunded using the same payment method originally used to purchase the returned item(s) (unless you have expressly agreed otherwise). If you cannot be refunded using the original payment method then a cheque will be raised to the address on the order. You will be refunded no later than 14 days after the day we receive the items you are returning.

Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) we received back.

Returning items that have been sent out incorrectly

Please return to the Returns Address and clearly state the reason for return is that it has been sent out incorrectly and whether you require a refund or exchange. We are only able to exchange items for the same product.

Defective items

In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies: 

Tier 1: within 30 days of receiving the defective item, you can choose to receive either:

1. a repair; or 
2. a replacement; or
3. a full refund.

The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.

Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).

Tier 3 if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:

1. keep the defective item and claim a price reduction (the amount of the price reduction will be determined by us depending on what is reasonable in the circumstances); or
2. return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods).

If you think you have received a defective item, please return the items back to us including details where possible of:

• Your Order Number
• Product Code/Product Name
• Details of the fault
• Whether you would prefer a refund or a repair or replacement

We will examine the returned items and notify you of your refund or repair or replacement by email within a reasonable period of time.

We will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day we confirm by e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).

Where an item is confirmed as faulty, we will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. We will not refund any Next Day, Express or other premium component of delivery.

If you have a query about returning goods, please contact Customer Service.

Returns and exchanges for in-store purchases

For faulty or defective items that have been purchased in-store, please follow the guidance given above or return your item(s) in-person to one of our stores.

If you change your mind and the item is not defective, please return your unwanted item(s) within 28 days of purchase to one of our stores, along with proof of purchase and you will be offered a credit note or exchange. We cannot accept returns after this period.

The same requirements regarding packaging and caring of items applies as mentioned above in the online returns section.

Limitation of liability

1. The Seller shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of the Seller 's failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
2. The Seller will not be liable for the following types of loss:
   1. loss of income or revenue; or
   2. waste of management or office time.
3. Nothing in these terms and conditions is intended to exclude or limit the Seller 's liability for:
   1. death or personal injury caused by the Seller's negligence;
   2. fraud or fraudulent misrepresentation;
   3. any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
   4. defective products under the Consumer Protection Act 1987; or
   5. any other matter for which it would be illegal for the Seller to exclude or attempt to exclude its liability.
4. Whilst the Seller adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.

Events outside our control

1. The Seller will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside the Seller 's reasonable control (a "Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond the Seller 's reasonable control and includes (without limitation) the following:
   1. Strikes, lock-outs or other industrial action;
   2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
   3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster;
   4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
   5. Impossibility of the use of public or private telecommunications networks; or
   6. The acts, decrees, legislation, regulations or restrictions of any government.
2. In the event of a Force Majeure Event, the Seller 's performance is deemed to be suspended for the period that the Force Majeure Event continues, and the Seller will have an extension of time for performance for the duration of that period. The Seller will use its reasonable endeavours to: bring the Force Majeure Event to a close; find a solution by which its obligations to you may reasonably be performed despite the Force Majeure Event; or provide a refund for any products/services that cannot be delivered due to a Force Majeure Event.
3. In response to government guidance and local lockdown rules, the Seller reserves the right to vary its in-store returns and exchanges policy where Customer access to changing rooms may be prohibited or otherwise limited. Please see in-store for details.

Written communications

Applicable laws require that some of the information or communications the Seller sends to you should be in writing. By accessing the Website, you accept that communication with the Seller will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that the Seller provides to you electronically comply with any legal requirement that such communications be in writing. 

Intellectual property rights

Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to the Seller (or a member of its group of companies), or are used with permission from the owner. The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

Safety warning

Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. The Seller recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained.

1. The Seller reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from the Seller unless:
   1. any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
   2. the Seller notifies you of any changes to these terms and conditions before it accepts your order, in which case the Seller has the right to assume that you have accepted the change to the terms and conditions unless you notify the Seller to the contrary within seven (7) working days of receipt by you of the goods.

Governing law and jurisdiction

1. These terms and conditions are subject to English law.
2. The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions.
3. Nothing in these terms and conditions is intended to affect your statutory rights.

 

We take Customer feedback very seriously and aim to deal with complaints as quickly and effectively as possible.

To raise an issue or to make a complaint relating to orders placed through the Website, please contact Customer Service. To assist us in dealing with your complaint, please detail all aspects of the complaint, including your order number and your preferred contact details.

If you paid by credit card, you may have additional rights of redress.

Gift Cards can be used to purchase orders made on the Website being delivered within the UK and Ireland and for items purchased at one of our stores within the UK. Gift Cards may be exchanged for goods of a higher price than the value stored on the card on payment of the difference. If you do not spend the entire balance on the Gift Card the remaining balance will be stored on the Gift Card. No cash change will be given. Gift Cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. Please treat Gift Cards as cash, we will not accept liability for lost, stolen or damaged cards. Gift Cards are valid for 24 months from the date of purchase. Any balance remaining after expiration of the validity period will be cancelled.

If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card's original value first, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned item(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card's original value.

Gift Cards cannot be used to buy further Gift Cards.

To help us to prevent fraud, We may require documentation to verify a Customer’s details or may require a landline telephone number. Card Fraud is illegal, and perpetrators will be prosecuted.

The following documentation may be required to complete our due diligence checks –

Personal identification - Photo ID - (Passport, Driving Licence or Birth Certificate)

Front and back of all cards used on the account (Please remember to block out the middle 6 digits on the front of the card, and the 3 digit CVS on the back)

Failure to comply with the verification checks will result in the order being cancelled

We reserve the right to cancel any order we do not believe to be genuine

If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.

Unless they are defective, faulty or damaged, you may not cancel or return any of the following items:

• Deposits;
• Magazines;
• Personalised or bespoke items (including but not limited to: made-to-measure/order goods e.g. furniture);
• Any items which deteriorate or expire rapidly (including but not limited to: perishable goods e.g. foods);
• Any items that are sealed for health protection or hygiene reasons if you have unsealed them (including but not limited to: cosmetics, duvets, face masks, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pierced earrings, pillows and swimwear);
• Any computer games where the seal on the wrapping has been broken; and
• Any items that have been inseparably mixed after delivery.

Refunds will only be offered in accordance with your statutory rights (which remain unaffected).

We occasionally have offers, promotions or competitions running on our Website and in our stores. This might include offers on “ex display” items which are marked down in price to clear. They may have been a display model in one of our stores and as such may show signs of discolouration, slight marks and evidence of prior fitting. Faults are NOT of a serious or structural nature and are usually minor marks. Some offers carry a maximum quantity per Customer. If this is applicable, this is detailed on the individual offer.

Specific terms may apply to an offer, promotion or competition which will be referenced in any marketing of the offer, promotion or competition and available to view in our Current Promotions.

Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (which excludes the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland). Free delivery offers are sent using Standard Delivery service, please see "UK Delivery option: Standard Delivery". Free delivery offers cannot usually be used in conjunction with any other offer, promotion or discount code.

When you select a product on the Website that will be delivered to you directly by a Brand Partner (as shown in the table below), you will be notified of this ahead of your purchase.

1. When you purchase a Partner Program Product, the contract of sale is still between you and the Seller, and the Seller’s terms and conditions of sale will apply to this purchase, with the following differences: 
   1. The Partner Brand will deliver Partner Program Product(s) direct to you from their warehouse.
   2. Partner Program Products are only available for standard delivery within the United Kingdom, Next Day Delivery or Click & Collect is not available. 
   3. Partner Program Product(s) will be sent separately from other items in your order.
   4. If you need to return a Partner Program Product, you must send this to the relevant returns address set out in the table above. Partner Program Products cannot be returned to stores. 
   5. Returns for Partner Program Products are eligible for refund only, no exchanges are available.
   6. Gift cards cannot be used as a method of payment for Partner Program Products.
   7. Promotions and discount codes do not apply to Partner Program Products.
2. In accordance with the Seller’s Privacy Policy, we will share details of your order with the Partner Brand to fulfil your order.
3. Please also note the following additional terms, which are specific to GAME Partner Program Products only:  
   1. You must be 12 or older.
   2. Certain GAME products are age restricted. Any product with a PEGI (Pan-European Games Information) rating will be clearly described as such on the product page for that item. For further information on age ratings, see the Video Standards Council Website, the PEGI website, or the Ask About Games Website. By placing order an order for the purchase of an age restricted products on this website, you confirm you are of the appropriate age to receive and view the specified certification of the title(s) so ordered. Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) so ordered. The Seller reserves the right not to supply any age-restricted product where it reasonably believed that you are below the relevant minimum age.
   3. We reserve the right in our absolute discretion to limit a specific product or products to one product per customer (which includes, but is not limited to, per postcode, per email and/or per payment method). Customers will be notified via the product display page or during check out, which product(s) these terms apply to. If we detect a breach or attempted breach of these terms, we may cancel the relevant order or orders for the limited item(s).
   4. You cannot redeem or earn GAME Reward or GAME Elite Reward points on Partner Program Products, and purchases of Partner Program Products will not appear in your GAME Reward account or your GAME Elite membership purchase history.

Select a Brand Partner:

 3P Enterprise

Brand Partner Returns Address
3P Enterprise Ltd, Unit 5, Plot 8, Forest of Dean Industrial Estate, Stepbridge Road, Coleford, Gloucestershire, GL16 8PJ

 4 Down Distribution

Brand Partner Returns Address
4Down Distribution Ltd, Unit 6 Northridge Business Park, Haywood Way, Hastings, East Sussex, TN35 4PP

Ace Casual

Brand Partner Returns Address
Ace Casual, Bradford Road, Brighouse, HD6 4DJ

Ace Supply Co, The

Brand Partner Returns Address
Warehouse, Unit A3/4 Southmoor, Industrial Estate, Southmoor Road, Wythenshawe, Manchester, M23 9XD

Activity Superstore

Brand Partner Returns Address
TAS (Studio Returns), Freepost RTZB-RRJT-ULYS, 1st Floor, 41-45 High Street, Saffron Walden, CB10 1AR

Agent Provocateur

Brand Partner Returns Address
Agent Provocateur Returns, C/O Amethyst Group, Lodge Road, Staplehurst, Kent, TN12 0QN

Alan Symonds & Company

Brand Partner Returns Address
Alan Symonds & Company Limited, Westminster House, Bakewell Road, Orton Southgate, Peterborough. PE2 6WA

Allison Baby

Brand Partner Returns Address
Allison Baby UK Ltd, Unit 15-17 Canal View Business, Wheelhouse Road, Rugeley, Staffordshire, WS15 1UY, GB

A-Mir & Co

Brand Partner Returns Address
Amir, Amir House, Taylors Lane, Oldbury, B69 2BN

Arora Design

Brand Partner Returns Address
Arora Design LTD, Buccleuch Mills, Langholm, Dumfriesshire, DG13 0EB

Aspire Furniture

Brand Partner Returns Address
Aspire Furniture, Units 3 & 4 Modern House, Summer Lane, Barnsley, S70 2NP

Aye Do

Brand Partner Returns Address
13 Murieston Green, Murieston, Livingston, EH54 9EQ

Babymore

Brand Partner Returns Address
Unit C2, Zenith Industrial Estate, Paycocke Road, Basildon, Essex, SS14 3DW

Baker & Taylor

Brand Partner Returns Address
Baker & Taylor UK Ltd, Unit 13 Empire Road, Bicester, OX26 2FL

Beam Furniture

Brand Partner Returns Address
Studio Returns, Beamfeature Distribution, Lidice Road, Goole, DN14 6XL

Benross Marketing

Brand Partner Returns Address
Benross Marketing Ltd 22 Goodlass Road, Liverpool, L24 9HJ 

Bio Synergy

Brand Partner Returns Address
Bio-Synergy Ltd, 469 Finchley Road, London, NW3 6HS

Birlea Furniture

Brand Partner Returns Address
Birlea Furniture Ltd Unit 6a-1 West Meadow Rise, Derby, DE74 2HL

Blue Stem Group

Brand Partner Returns Address
38 Bluestem Road, Ransomes Industrial Estate, Ipswich IP3 9RR

Boxer

Brand Partner Returns Address
Boxer Gifts, Swinnow Lane, Leeds, LS13 4BS

Brakeburn

Brand Partner Returns Address
Jackson Distribution Ltd, Main Warehouse, 1 Willis Way, Poole BH15 3SS

Bunty Pet Products

Brand Partner Returns Address
Unit 1 St Mary's Industrial Park, Talbot Road, Newton, Hyde, SK14 4HN

Carte Blanche Greetings

Brand Partner Returns Address
Carte Blanche Greetings Ltd, Unit 3, Chichester Business Park, Tangmere, Chichester, West Sussex, PO20 2FT

Cascade Holdings

Brand Partner Returns Address
Cascade Holdings Ltd, Gorse Mill, Gorse Street, Chadderton, Oldham, OL9 9RJ

Character World

Brand Partner Returns Address
Character World Brands, Unit 1 Oak Green, Stanley Green Business Estate, Cheadle, SK7 6QL

Charles Bentley

Brand Partner Returns Address
Factory Outlet, Charles Bentley and Son Ltd, North Road, Loughborough, LE11 1QJ

Chicken Cyclekit

Brand Partner Returns Address
Chicken CycleKit, Unit B2 Cherrycourt Way, Leighton Buzzard, Bedfordshire, LU7 4UH

Clair De Lune

Brand Partner Returns Address
Clair De Lune, Shentonfield Road, Sharston Ind Est, Manchester, M22 4RW

Comfy Living

Brand Partner Returns Address
Comfy Living LTD, Unit 8, Briarwood Business Park, Commerce Way, Highbridge, Somerset, TA9 4AG

Comfy Quilts

Brand Partner Returns Address
Comfy Quilts, Hanson Point, Hanson Close, Middleton, Manchester, M24 2HD 

Crafters Companion

Brand Partner Returns Address
Crafters Companion. St Cuthbert’s Way, Aycliffe Business Park, Newton Aycliffe. DL5 6XW

Create Your World

Brand Partner Returns Address
Create Your World Ltd, Units 4-6 Deneside Business Park, Wolsingham, Bishop Auckland, Co Durham, DL13 3BF

Croydex

Brand Partner Returns Address
Croydex, Central Way, Andover Hampshire, SP10 5AW, UK

Cube / One Way Bikes

Brand Partner Returns Address
CUBE Store, Dobbies Garden Centre, Bath Rd, Gloucester GL10 3DP

Dezac

Brand Partner Returns Address
The Dezac Group Ltd , Returns Department , Longhope Business Park , Monmouth Road, Longhope , GL17 0QG.

Digitek Trading

Brand Partner Returns Address
Digitek Trading Ltd, (S001 Returns), Unit 3 Rinus Business Park, Darwen, Lancashire, BB3 2QX

Dimension 6 Fitness

Brand Partner Returns Address
Nike Strength- PDS Direct, Halfords Lane units 1-7, West Midlands, B71 4LF

Downland Bedding

Brand Partner Returns Address
Downland Bedding Co. Ltd, 23 Blackstock Street, Liverpool, L3 6ER

Dreams 'n' Drapes

Brand Partner Returns Address
JRS Online Returns, Unit 1-2 Cleggs Lane, Industrial Site, Ravenscraig Road, Little Hulton, Manchester M38 9PU

DT Global / Scent Global

Brand Partner Returns Address
Unit 6, Dallas Court, Salford, M50 2GF

Electric Incentive Company, The

Brand Partner Returns Address
RETURNS, Unit 12, Sixth Avenue Business Park, Bluebridge Industrial Estate, Halstead, CO9 2GU

Endura

Brand Partner Returns Address
3P Enterprise Ltd, Unit 5, Plot 8, Forest of Dean Industrial Estate, Stepbridge Road, Coleford, Gloucestershire, GL16 8PJ

EPE International

Brand Partner Returns Address
EPE International Ltd, Belfry House, Roydsdale Way, Bradford, BD4 6SU

Eskuta

Brand Partner Returns Address
Unit 5 Bermuda Innovation Centre, st Davids Way, Nuneaton, CV107SD

Esselle Retail

Brand Partner Returns Address
Arthouse c/o Sambro International, Hardys Gate, Dumers Lane, Bury, BL9 9UE

European Merchandising Services

Brand Partner Returns Address
ATL FULFILMENT - Unit 7a Moorland Gate Business Park, Cowling Road Chorley, Lancashire, PR6 9FE

Eurosonic

Brand Partner Returns Address
ESG, Sambro (Goods Out Bay 5)  Dumers Ln, Bury, BL9 9UE

Exposure Lights

Brand Partner Returns Address
Ultimate Sports Engineering, Unit 4 Bury Mill Farm, Pulborough RH20 1NN

Extra UK

Brand Partner Returns Address
Extra UK, Domino House, Morris Close, Park Farm Ind Est, Wellingborough, NN8 6XF

Firelog

Brand Partner Returns Address
Returns Dept at Studio, Willowtree Marina, West Quay Drive, Hayes, Middlesex, UB4 9TA

Fit @ Home

Brand Partner Returns Address
HOMYLIN LIMITED, First Point Business Park, Woodfield Way, Doncaster, DN4 5JP

Fizz Creations

Brand Partner Returns Address
Fizz Creations, 6 Commerce Way, Lancing, BN15 8TA

Gablemere

Brand Partner Returns Address
Gablemere Ltd, Unit 15 / 16 Finepoint Way, Kidderminster, Worcs, DY11 7FB

GAME

Brand Partner Returns Address
To initiate a return, please use the returns portal.

Gardeco

Brand Partner Returns Address
Gardeco Warehouse, Units 7 & 8, Gemini Business Park, Stourport Road, Kidderminster, DY11 7QL

Gardiner Bros

Brand Partner Returns Address
Gardiner Bros & Co Unit 4, St Modwen Park, Quedgeley, Gloucester, GL10 3EZ

Gem Order

Brand Partner Returns Address
Gem Order Limited, 5B The Courtyard, Reddicap Trading Estate, Sutton Coldfield, Birmingham, B75 7BU

Get The Label

Brand Partner Returns Address
Returns Department, GET THE LABEL, 22 Leacroft Road, Birchwood, Warrington, WA3 6PJ

Gift Republic

Brand Partner Returns Address
Unit 1-5 Macrome Road, Wolverhampton, WV6 9HG

Gordon John Textiles

Brand Partner Returns Address
GJT Ltd, Springwell Mill, Church Street, Heckmondwike, WF16 0LF

Graham & Brown

Brand Partner Returns Address
Shuttleworth Mead Distribution Centre, Unit 7, Padiham, Lancashire, BB12 7NG

Grange Communications

Brand Partner Returns Address
Grange Communications, 22 Great king Street, Edinburgh, EH36QH

Gym Kit UK

Brand Partner Returns Address
GymKit UK, Unit 1, 130 Station Road, Whittlesey, Peterborough, PE7 2EY

Half Moon Bay

Brand Partner Returns Address
Half Moon Bay Ltd, Unit 9 Hercules way, Bower hill Industrial Estate, Melksham, SN12 6TS

High Street TV

Brand Partner Returns Address
High Street TV Corby, PO Box 7903, CORBY, NN17 9HY

Home Curtains UK

Brand Partner Returns Address
Home Curtains, Stoney Street , Sutton in Ashfield, Nottingham, NG17 4GH

HY-PRO

Brand Partner Returns Address
Hy-Pro International Ltd, Unit 3, Holla Park, Houghton Regis, Dunstable, LU5 6TZ

Ickle Bubba

Brand Partner Returns Address
Ickle Bubba, Atlantic House, Swansea, SA7 9FJ.

IGSM

Brand Partner Returns Address
1 Dewar Court, Astmoor, Runcorn, WA71PT

In the Style

Brand Partner Returns Address
Heywood, Charles House, Pilsworth Road, Heywood, OL10 2TA

International Bullion & Metal Brokers

Brand Partner Returns Address
PO Box 64378, London, EC1P 1NE

I-Ride

Brand Partner Returns Address
Swallow Enterprise Park, Diamond Drive, Lower Dicker, East Sussex, BN27 4EL

J & R Sports

Brand Partner Returns Address
SDMP Customer Service, C/O J & R Sports Limited, Unit 4 Vesty Business Park, Vesty Road, Aintree, Merseyside, L30 1NY

John Cotton Group

Brand Partner Returns Address
John Cotton Group Limited, Low Mill Lane, Ravensthorpe, WF13 3LX

Jon Richard

Brand Partner Returns Address
Jon Richard, Tilson Road, Manchester, M23 9GF

JS International

Brand Partner Returns Address
JS International Ltd, Unit B 3 Regal Way, Watford, WD24 4YJ

JVL

Brand Partner Returns Address
JVL – Goods In, Orchard Business Park, Mytholmroyd, HX7 5HZ 

Kandy Toys

Brand Partner Returns Address
KandyToys (Returns), Hill Barton Business Park, Sidmouth Road, Exeter, Devon, EX5 1DR

Kidderminster Footwear

Brand Partner Returns Address
Kidderminster Footwear, New Road, Kidderminster, Worcestershire, DY10 1AL

Kipfold

Brand Partner Returns Address
Kipfold Ltd, Cheetwood House, Cheetwood Road, Manchester, M8 8AQ

Lakeland Fabrics

Brand Partner Returns Address
Lakeland Fabrics Ltd, Sopers, 1-3 Wood St, St Annes, Lancashire, FY8 1QS

Lassic

Brand Partner Returns Address
Returns Department, Lassic Ltd, Dawson Lane, Bradford, BD4 6HN

Leeds Plywood & Doors

Brand Partner Returns Address
LEEDS PLYWOOD & DOORS LTD, Midland Road, Leeds, LS10 2RJ

Levitex

Brand Partner Returns Address
Greenheys, Pencroft Way, Manchester, M15 6JJ

Lifetime Brands

Brand Partner Returns Address
Lifetime Brands Europe Ltd, The Hub, Nobel Way, Birmingham, United Kingdom, B6 7EU

Living & Home

Brand Partner Returns Address
Wenrit Global Ltd, Unit 1-3 Montague House, Mathews Street, Manchester, M12 5BB

Luceco

Brand Partner Returns Address
Luceco UK Ltd, Stafford Park 1, Telford, Shropshire, TF3 3BD

Lucky Dip

Brand Partner Returns Address
Lucky Dip, Unit 1B Brunt Street, Mansfield, Nottinghamshire, NG18 1AX

Mad Group HQ, The

Brand Partner Returns Address
430 Enterprise Way, Vale Park, Evesham, Worcestershire, WR11 1AD

Mashco

Brand Partner Returns Address
Mashco Ltd, 17 Colonial Way, Watford, Hertfordshire WD25 7DU

Melrose Textile

Brand Partner Returns Address
Melrose Interior, Park View Mills, Wibsey Park Avenue, BD6 3QA

Original Metal Sign Company, The

Brand Partner Returns Address
The Original Metal Sign Co, Royd Way, Keighley BD21 3LG

Merloni / Whirlpool / European Appliances

Brand Partner Returns Address
Please contact the Customer Service team for further assistance.

Meroncourt Europe

Brand Partner Returns Address
Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire, SG15 6SG

Meyer UK

Brand Partner Returns Address
Meyer Group Limited, Wirral International Business Park, Riverview Road, Bromborough, Wirral, CH62 3RH

Modrec International

Brand Partner Returns Address
Modrec International Ltd, Gateway 2, Wesley Way, Benton Square Industrial Estate, Newcastle Upon Tyne, NE12 9TA

Momentum Hyper

Brand Partner Returns Address
RideMinded UK, Alexandra House, 36a Church Street, Chelmsford, Essex, CM2 7HY

MV Sports

Brand Partner Returns Address
3P Enterprise Ltd, Unit 5, Plot 8, Forest of Dean Industrial Estate, Stepbridge Road, Coleford, Gloucestershire, GL16 8PJ

My Babiee

Brand Partner Returns Address
1 St. James Business Park, Henwood Ind. Estate, Henwood, Ashford, TN24 8DH

Nielsen Bainbridge

Brand Partner Returns Address
Nielsen Design Limited 27-30 Tradewinds, Diss Business Park, Diss, Norfolk, IP22 4GT

Nudea

Brand Partner Returns Address
Nudea Studio, Manor House, Church Road, Little Marlow, Buckinghamshire, SL7 3RZ

Obaby

Brand Partner Returns Address
Obaby Limited, Kirton Business Park, Cleatham Road, Kirton in Lindsey, North Lincolnshire, DN21 4JR

Optima Manufacturing Jewellers

Brand Partner Returns Address
Optima Ltd, 124 Hockley Hill, Birmingham, B18 5AN

Oxford Products

Brand Partner Returns Address
Priority Return, Oxford Products Ltd, De Havilland Way, Witney, OX29 0YG

Peers Hardy

Brand Partner Returns Address
Peers Hardy UK Ltd, Customer Services Dept, Unit 4, Precision House, Starley Way, Solihull, B37 7GN

Personalised Memento

Brand Partner Returns Address
Please contact the Customer Service team for further assistance.

Pet Brands

Brand Partner Returns Address
Pet Brands, Paramount House, Gelderd Road, Birstall, Batley, WF17 9QD

Phoenox Textiles

Brand Partner Returns Address
Phoenox Textile Ltd, Spring Grove Mills, Clayton West, Huddersfield, HD8 9HH

Plum Play

Brand Partner Returns Address
Plum Products Ltd, Middle Street, The Cliff, Ingham, Lincoln, LN1 2YQ

Portmeirion

Brand Partner Returns Address
Portmeirion, PMG UK Returns, Trentham Lakes South, Stanley Matthews Way, Stoke on Trent, Staffordshire, ST4 8GR

Premier Decorations

Brand Partner Returns Address
Premier Decorations Ltd, Premier House, Braintree Road, Ruislip, Middlesex, HA4 0EJ

Prestige Touch

Brand Partner Returns Address
Linmar House, East Portway Business Park, Andover, SP10 3LU

Product Care Group

Brand Partner Returns Address
Small Appliances: AP Taylor Ltd, 5 Arenson Centre, Arenson Way, Dunstable, Bedfordshire, LU5 5UL

Pure Electric

Brand Partner Returns Address
Unit 2, Cransley Park Way, Kettering, NN14 1EG

Raleigh

Brand Partner Returns Address
FAO Returns Department, Raleigh UK Ltd, 136 Church Street, Eastwood, Nottingham, NG16 3HT

Rapport Home Furnishing

Brand Partner Returns Address
Rapport Home Furnishings Ltd, Unit 23 Cosgrove Way, Luton, LU1 1XL

Rashmian

Brand Partner Returns Address
Rashmian Ltd, Unit J Braintree Industrial Estate, Braintree Road, Ruislip, HA4 0EJ

Rayware

Brand Partner Returns Address
Rayware Limited, DD Returns, Mayflower Avenue, Hunts Cross, Liverpool, L24 9BA

Rewards & Gifts

Brand Partner Returns Address
P1 4&5, Heywood Distribution Park, Heywood, Lancashire, OL10 2TT

Ricomex UK

Brand Partner Returns Address
Cardinal C/O Ricomex UK Returns, 26 Sharston Road, Manchester, M22 4ZS

Riva Home Ltd

Brand Partner Returns Address
Riva Paoletti Ltd Riva Home, Coal Road, Leeds, LS14 1PS

RKW Electrical

Brand Partner Returns Address
RKW, Sutton House, Berry Hill Road, Fenton, Stoke on Trent, ST4 2NL

Robbie Toys

Brand Partner Returns Address
Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, CT12 5EZ.

Rock Luggage

Brand Partner Returns Address
24 Wadsworth Road, Greenford, Middlesex, UB6 7JSD

Ryder Imports

Brand Partner Returns Address
Ryder Hub, The Old Wagon Works, Mantle Lane, Coalville, LE67 3DW

S Green & Sons

Brand Partner Returns Address
20 Commercial Rd, London, N18 1TP

SW Living

Brand Partner Returns Address
SW Living Ltd, Asia Mill, Bradford Road, Bolton, BL3 2HE

Sabichi Homewares

Brand Partner Returns Address
Priorswell Road, Worksop S80 2BY

Searchlight Electricals

Brand Partner Returns Address
Searchlight Electric, 900 Oldham Road, Newton Heath, Manchester, M40 2BS

Second Chance 

Brand Partner Returns Address
Units 1 – 4 Pipers Court, Amy Johnson Way, Blackpool, FY4 2RT

Shankar

Brand Partner Returns Address
Shankar UK, 63 Major Street, Wolverhampton, WV2 2BL

Shire Garden Buildings

Brand Partner Returns Address
Shire, Brigstock Road, Wisbech, Cambs, PE13 3JJ

Silverfish

Brand Partner Returns Address
Units 3a-3c Woodacre Court, Saltash Parkway Industrial Estate, Burraton Road, Saltash, Cornwall, PL12 6L

Sofa.com

Brand Partner Returns Address
Sofa.com, Unit 33-35 Fairview Industrial, Estate, Clayton Road, London, UB3 1AX

Something Different 

Brand Partner Returns Address
Something Different Wholesale, Upper Fforest Way, Enterprise Park, Swansea, SA6 8PJ

Spencer Grace

Brand Partner Returns Address
Spencer Grace, C/O AM Fright, Unit 5 MIFT, Westinghouse Rd, Trafford Park, Manchester, M17 1DY

Spicers of Hythe

Brand Partner Returns Address
Spicers of Hythe Ltd, Nest Road, Felling, Gateshead, Tyne & Wear, NE10 0ES

Sports Directory

Brand Partner Returns Address
Unit 5, Butterly Avenue, Questor, Dartford, Kent, DA1 1JG

Sweatband.com 

Brand Partner Returns Address
Please contact the Customer Service team for further assistance.

Team Tex

Brand Partner Returns Address
Merkan Transport, 33 Liliput Road, Brackmills, Northampton, NN4 7DT

Tee Zed Products

Brand Partner Returns Address
JAS Contract Logistics, Thurrock Distribution Centre, Unit A Dolphin Park, Dolphin Way, Thurrock, RM19 1NZ

Threadbare

Brand Partner Returns Address
Dimensions, 1 Glenburn Road, East Kilbride, G74 5BA

Transcontinental Snowtime

Brand Partner Returns Address
Trans-Continental Group Ltd, (behind Nutrition Group), Olympic Way, Off Clifton Road, Blackpool, Lancashire, FY4 4QE

Treat Republic

Brand Partner Returns Address
FAO Returns, Unit 2, 6 Greycaine Road, Watford, WD24 7GP

Turner Bianca

Brand Partner Returns Address
Turner Bianca, Bell Mill, Claremont Street, Oldham, OL8 3EJ

Tyrone Textiles

Brand Partner Returns Address
30-31 Riverwalk Business Park, Riverwalk Road, Enfield, EN3 7QN

Ultimate Home Living

Brand Partner Returns Address
Unit 5, Froxmer Street, Manchester, Gorton, M18 8EF

United Wheels

Brand Partner Returns Address
Please contact the Customer Service team for further assistance.

Unnu

Brand Partner Returns Address
UNNU Ltd, Unit B, Clifton Down Shopping Centre - Basement, Alma Vale Road, Bristol, BS8 2NN

Upgrade Bikes

Brand Partner Returns Address
Upgrade Bikes, AB Star Road, Partridge, Green, West Sussex, RH13 8RA

Valbonne Lingerie / Cintamani

Brand Partner Returns Address
54/56 Stocks Street , Cheetham Hill , Manchester M8 8QJ

Vantona Home

Brand Partner Returns Address
Unit 8a, Newby Road, Hazel Grove, Stockport SK7 5DA

Velo Brands

Brand Partner Returns Address
VeloBrands Ltd, Copplestone Mills, Copplestone, Devon, EX17 5NF

Virginia Hayward

Brand Partner Returns Address
Please contact the Customer Service team for further assistance. 

Weeride

Brand Partner Returns Address
WeeRide Returns, Silver X Group, Unit 2 & 3 Hamilton Road, Sutton in Ashfield, NG17 5LD

Weybury Hildreth

Brand Partner Returns Address
Weybury Hildreth, Bay 1, Building 47, Second Avenue, The Pensnett Estate, Kingswinford, West Midlands, DY6 7UZ

Where's That From

Brand Partner Returns Address
1A Kent Street, Salford, M7 1UH

Widdop Bingham & Co

Brand Partner Returns Address
Widdop & Co, Broadgate, Broadway Business Park, Chadderton, OL9 9X

Wilton Bradley

Brand Partner Returns Address
Frasers Returns, Wilton Bradley Ltd, Brooke House, Sabre Close, Heathfield Industrial Estate, Devon, TQ12 6TW

You Garden

Brand Partner Returns Address
You Garden RETURNS,  Long Lane Nursery, Long Lane, Gedney Hill, Spalding, PE12 0PP

Zyro Fisher

Brand Partner Returns Address
Zyro Fisher, Roundhouse Road, Faverdale Industrial Estate, Darlington, DL3 0UR