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6.1       Returning items

6.1.1    You must return your items by post to the Returns Address no later than 28 days from the day after your items are delivered to you (or someone receives the items for you) or you collect your online purchase items from one of our stores (UK Mainland only) to change your mind and return the items back to us. 

6.1.2     Any returns are at your own risk. For your protection, We recommend that you return your items either by courier or by tracked post.

6.1.3    You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee.

6.1.4    The items need to be in the original packaging where it forms part of the goods (for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return.

6.1.5    You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, We may have a right of action against you for compensation. This applies to all items that are returned. 

6.2       Refunds

6.2.1    We will refund you (or will arrange a refund on our behalf) in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items

6.2.2    If you are returning all items in your order, we will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. We will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be refunded to you.

6.2.3    You will be refunded using the same payment method originally used to purchase the returned item(s) (unless you have expressly agreed otherwise). If you cannot be refunded using the original payment method then a cheque or a BACS payment will be raised (with the full name from the order as payee) and posted to the delivery address on the order. You will be refunded no later than 14 days after the day we receive the items you are returning.

6.2.4    Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) we received back

For further information on REFUNDS please see the FAQ’s link

6.3         Returning items that have been sent out incorrectly

Please contact Customer Service HERE, regarding any incorrect item(s). If you are advised to return the item(s) please send to the returns address and clearly state the reason for return is that it has been sent out incorrectly and whether you require a refund or exchange. We are only able to exchange items for the same product.

For further information on RETURNS please see the FAQ's link