FRASERS Help Centre

Delivery & Collection
- Delivery Methods
  Delivery Methods
- Delivery FAQs
  Delivery FAQs
  Why is my order late?
  We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases, such as:
  During busy periods - when a sudden high volume of products needs to be shipped.
  Essential maintenance – on rare occasions, we may need to make important system changes which affects how we manage orders. There may be delays around this time.
  Bad weather – when it may be more difficult for products to be shipped around the country.
  We will keep you informed by email on the progress of your order.
  
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Orders & Payments
- Placing Orders
  Placing Orders
- Completed Orders
  Completed Orders
- Product Info
  Product Info

Returns & Refunds
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  Returns
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  Refunds
- Brand Partner Returns
  Brand Partner Returns

My Account
- Getting Started
  Getting Started
- Technical Issues
  Technical Issues

Site Policies
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  Terms & Conditions
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  Other Policies
- Privacy and Cookies Policy
  Privacy and Cookies Policy