Can I use my credit note online and in store?

Credit notes can be redeemed by UK and Irish customers online but not by other international customers online. They can also be used in UK and Irish branches of House of Fraser. You can use credit notes to purchase goods of a higher price than the value on the credit note by using another payment method to cover the difference in cost. If you do not spend the entire balance on the credit note, the remaining balance will remain on the credit note. No cash change will be given for any balance.

Here are a few considerations when purchasing or using a credit note:

  • Credit notes may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.

  • Credit notes should be treated as cash: we will not accept liability for lost, stolen or damaged cards.

  • Credit notes are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date on the credit note.

  • Credit notes cannot be used by customers outside of the United Kingdom.

We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that apply at the time that you purchase your gift card.

This does not affect your legal rights.

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