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Is your query regarding an order?
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Which Order Number?
Are you the person that placed this order?
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No order placed
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Subject
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Can I make changes to my order?
Can I cancel my order?
Where is my order?
I have received the wrong item.
I'm missing an item from my order.
My order has been cancelled but it appears that I have still been charged.
Why has an item been cancelled from my order?
Why has my whole order been cancelled?
My bank is showing two charges for my order.
My parcel is shown as having been delivered, but I have not received it.
Why has my order not been delivered and returned to you?
How do I return an item?
I believe an item is faulty.
I have returned an item but I have not been refunded for it.
I cannot log into my account.
I would like to comment about one of your stores.
Delete my account.
Contact Reason
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Change my address
Change my preferences
Close my account (Pay now customer)
An item was missing from my parcel
Delivery charges
I've received the wrong items
My parcel shows as delivered, but I've not received it
Where is my order?
Studio Pay credit account
Cancel my item
I'd like more information about an item
My item has the wrong personalisation
My item is damaged/faulty
One of the parts was missing from my item
The offer has not been applied to my order
Help with an existing return
I need to return an item
I need help logging in
I'm experiencing issues using the app
I'm experiencing issues using the website
I have a query with an Discount code/Gift card/Credit note
Frasers Plus
Change my order
Item cancellations
I need more information
I'm already a customer/Employee
I'm already a customer/Employer
Store Feedback
Card Payments
V12 Finance
Delete my account
Preorder
<div class="control-group ticket_section"> <label class=" required control-label cf_closeaccreason_1828020-label " for="helpdesk_ticket_cf_closeaccreason_1828020">How can we fix this for you?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_closeaccreason_1828020]" id="helpdesk_ticket_custom_field_cf_closeaccreason_1828020"><option value="">...</option> <option data-id="80005528606" value="Refund">Refund</option> <option data-id="80005528607" value="Replacement">Replacement</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_itemid_1828020-label " for="helpdesk_ticket_cf_itemid_1828020">Which item(s) are you querying?</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_itemid_1828020]" id="helpdesk_ticket_custom_field_cf_itemid_1828020" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_cancel_my_item_1828020-label " for="helpdesk_ticket_cf_cancel_my_item_1828020">Which item(s) are you wanting to cancel?</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_cancel_my_item_1828020]" id="helpdesk_ticket_custom_field_cf_cancel_my_item_1828020" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_why_are_you_wishing_to_cancel_this_item_1828020-label " for="helpdesk_ticket_cf_why_are_you_wishing_to_cancel_this_item_1828020">Why are you wishing to cancel this item?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_why_are_you_wishing_to_cancel_this_item_1828020]" id="helpdesk_ticket_custom_field_cf_why_are_you_wishing_to_cancel_this_item_1828020"><option value="">...</option> <option data-id="80005528597" value="Taking too long to arrive">Taking too long to arrive</option> <option data-id="80005528598" value="Bought something else instead">Bought something else instead</option> <option data-id="80005528599" value="Changed my mind">Changed my mind</option> <option data-id="80005528600" value="A different item was cancelled so I no longer need this">A different item was cancelled so I no longer need this</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_rr_preference_1828020-label " for="helpdesk_ticket_cf_rr_preference_1828020">How can we fix this for you?</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_rr_preference_1828020]" id="helpdesk_ticket_custom_field_cf_rr_preference_1828020"><option value="">...</option> <option data-id="80007182929" value="Refund">Refund</option> <option data-id="80007182930" value="Replacement">Replacement</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_offerid_1828020-label " for="helpdesk_ticket_cf_offerid_1828020">If your query is about an offer code, which code is it?</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_offerid_1828020]" id="helpdesk_ticket_custom_field_cf_offerid_1828020" /> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_returnsid_1828020-label " for="helpdesk_ticket_cf_returnsid_1828020">Returns tracking ID</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_returnsid_1828020]" id="helpdesk_ticket_custom_field_cf_returnsid_1828020" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_returnsmethod_1828020-label " for="helpdesk_ticket_cf_returnsmethod_1828020">How was this parcel returned?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_returnsmethod_1828020]" id="helpdesk_ticket_custom_field_cf_returnsmethod_1828020"><option value="">...</option> <option data-id="80005528601" value="Home Collection">Home Collection</option> <option data-id="80005528602" value="ParcelShop">ParcelShop</option> <option data-id="80005528603" value="Post Office">Post Office</option> <option data-id="80005528604" value="Locker">Locker</option> <option data-id="80005528605" value="Other">Other</option></select> </div> </div>
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