How can we help you?

You have 28 days to return your item	You pay from £4.99 per return	Once returned, allow 14 days to be refunded

Returning an item shipped by a Brand Partner?  Please visit our Brand Partner Returns article as different instructions for return may be required. Items shipped by a Brand Partner will look like this on your emails:

https://houseoffraser.returns.international/pro 

How to return an online order

1	Securely repack your items so they are safe for shipping. Items must have not been used, worn, or washed & must be in a resalable condition, in their original packaging with all tags attached.
2	Press the 'START A RETURN' button & login to the returns portal with your order number and email address.
3	Follow the steps on the returns portal to schedule your return and generate your returns label. This will also provide instructions on what to do next.
4	Return your parcel & allow 14 days for your return to be processed. We'll automatically keep you updated via email.

Other important information related to returns

• If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.
  
  
• For items that do not fit, or other 'change of mind' scenarios, you will need to cover the return cost. Our Customer Service team will not be able to offer a free return service for you.
  
  
• Orders placed online cannot be returned to stores. This also applies to orders where you chose a 'click and collect' delivery option.
  
  
• Returns are processed on a per-order basis, so if you are trying to return multiple orders, please return them separately to avoid issues or delays with processing.
  
  
• All returns are inspected upon receipt. Our team can reject and return a product if it is identified that the product has been abused.
  
  
• Personalised items will not be accepted unless the text is incorrect, or the item is faulty.
  
  
• Underwear, swimwear, and pierced jewellery cannot be returned for hygiene reasons.
  
  
• Items with deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned.